Operations Lead – Electronics Diagnostics & Refurbishment

Tech Tom LLC; Florida; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Job summary

TechTom LLC is seeking a highly organized Operations Manager to oversee diagnostics and refurbishment workflows for Apple, Microsoft, and other consumer devices.

This leadership-focused role requires strong technical knowledge, workflow optimization, and the ability to coach technicians while maintaining high-quality standards.

You will monitor KPIs, drive efficiency, coordinate device intake, testing, data erasure, inventory, and outbound processing in a fast-paced environment.

Qualifications

• Minimum 2+ years in electronics diagnostics, refurbishment, or device repair operations.
• Experience leading teams or supervising staff preferred.
• Strong knowledge of consumer electronics devices and operating systems.

Responsibilities

• Oversee daily diagnostics, grading, testing, and processing operations for devices.
• Supervise and support technicians to ensure productivity, accuracy, and quality.
• Manage workflow across device intake, testing, data erasure, inventory, outbound processing.
• Monitor KPIs, technician performance, turnaround times, and return rates.
• Conduct quality assurance reviews to minimize warranty claims and errors.
• Assist with training, retraining, and onboarding of technicians and staff.
• Troubleshoot escalated hardware, software, and OS issues.
• Coordinate with management to improve efficiency and workflows.
• Maintain accurate inventory tracking and operational documentation.
• Enforce workplace standards, organization, and process accountability.

Skills

Electronics diagnostics

Leadership

Workflow management

Quality control

Communication

Multitasking

Google Workspace

Microsoft Office

Inventory management

Tools

Google Workspace

Microsoft Office

Inventory software

Job description

TechTom LLC is seeking a highly organized Operations Manager to oversee diagnostics and refurbishment workflows for Apple, Microsoft, and other consumer devices.

This leadership-focused role requires strong technical knowledge, workflow optimization, and the ability to coach technicians while maintaining high-quality standards.

You will monitor KPIs, drive efficiency, coordinate device intake, testing, data erasure, inventory, and outbound processing in a fast-paced environment.