Device Lifecycle & ITAD Operations Lead

AppDirect, Inc; Provo (UT); On-site; USD 90,000 - 120,000; Full time

Job summary

AppDirect is seeking an operations lead to drive end‑to‑end device staging, MDM enrollment, and ITAD workflows. You’ll backstop Warranty & Repair, manage vendor relations, and ensure billing compliance for in- and out-of-warranty work.

You will optimize battery queues, PPE stock, and asset yield across imaging, repair, and ITAD, reporting to the Warehouse Manager and coordinating with internal teams and clients.

Qualifications

• 2–3 years in IT operations or ITAD with supervisory exposure.
• CompTIA A+ certification is required.
• Hands-on with endpoint management: Intune or Jamf Pro.
• PXE boot and ISO imaging workflow experience; OEM warranty billing knowledge.

Responsibilities

• Lead end-to-end device staging and MDM enrollment across imaging operations, including hands-on support for PXE boot and ISO deployments when needed.
• Serve as the primary escalation point and operational backup for the Warranty & Repair team, overseeing the open-repair queue, OEM vendor relationships, and billing compliance for both in-warranty and out-of-warranty work.
• Drive ITAD throughput by strategically routing decommissioned devices—directing high-value assets to premium resale channels (e.g., eBay, Back Market) and bulk units to wholesale—to maximize return on retiring assets.
• Manage battery replacement queues, stock levels, and PPE supply to ensure safe, efficient processing and maximum device yield.
• Analyze and justify labor requirements across all three departments, keeping operations within defined constraints while meeting throughput targets.
• Consult with internal teams and external clients to align VAS capabilities with evolving deployment and lifecycle needs.

Skills

IT operations

Device lifecycle

Warranty repair

Team lead

Education

CompTIA A+ certification

Tools

Intune

Jamf Pro

Apple Business Manager

Autopilot/Entra ID

Job description

AppDirect is seeking an operations lead to drive end‑to‑end device staging, MDM enrollment, and ITAD workflows. You’ll backstop Warranty & Repair, manage vendor relations, and ensure billing compliance for in- and out-of-warranty work.

You will optimize battery queues, PPE stock, and asset yield across imaging, repair, and ITAD, reporting to the Warehouse Manager and coordinating with internal teams and clients.