Operations Manager - Consumer Electronics & Device Diagnostics

Tech Tom LLC; Florida; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Job summary

TechTom LLC is seeking a highly organized Operations Manager to oversee diagnostics and refurbishment workflows for Apple, Microsoft, and other consumer devices.

This leadership-focused role requires strong technical knowledge, workflow optimization, and the ability to coach technicians while maintaining high-quality standards.

You will monitor KPIs, drive efficiency, coordinate device intake, testing, data erasure, inventory, and outbound processing in a fast-paced environment.

Qualifications

• Minimum 2+ years in electronics diagnostics, refurbishment, or device repair operations.
• Experience leading teams or supervising staff preferred.
• Strong knowledge of consumer electronics devices and operating systems.

Responsibilities

• Oversee daily diagnostics, grading, testing, and processing operations for devices.
• Supervise and support technicians to ensure productivity, accuracy, and quality.
• Manage workflow across device intake, testing, data erasure, inventory, outbound processing.
• Monitor KPIs, technician performance, turnaround times, and return rates.
• Conduct quality assurance reviews to minimize warranty claims and errors.
• Assist with training, retraining, and onboarding of technicians and staff.
• Troubleshoot escalated hardware, software, and OS issues.
• Coordinate with management to improve efficiency and workflows.
• Maintain accurate inventory tracking and operational documentation.
• Enforce workplace standards, organization, and process accountability.

Skills

Electronics diagnostics

Leadership

Workflow management

Quality control

Communication

Multitasking

Google Workspace

Microsoft Office

Inventory management

Tools

Google Workspace

Microsoft Office

Inventory software

Job description

Job Description

TechTom LLC

TechTom LLC is seeking a highly organized and technically skilled Operations Manager to help oversee our diagnostics and refurbishment operations for Apple, Microsoft, and other consumer electronic devices.

This is a leadership-focused role for someone with strong technical knowledge, operational awareness, and the ability to manage workflow efficiency in a fast-paced production environment. The ideal candidate is experienced in device diagnostics, team coordination, quality control, and operational process improvement.

This position is not a general warehouse management role. We are looking for someone who understands consumer electronics, device processing workflows, and how to maintain high-quality standards while leading a productive team.

Key Responsibilities

• Oversee daily diagnostics, grading, testing, and processing operations for Apple and other electronic devices.
• Supervise and support technicians to ensure productivity, accuracy, and quality standards are consistently met.
• Assist in managing workflow across device intake, testing, data erasure, inventory handling, and outbound processing.
• Monitor KPIs, technician performance, turnaround times, and return rates.
• Conduct quality assurance reviews to minimize warranty claims and operational errors.
• Assist with training, retraining, and onboarding of technicians and operations staff.
• Troubleshoot escalated technical issues involving hardware, software, and operating systems.
• Coordinate with management to improve operational efficiency, organization, and workflow systems.
• Maintain accurate inventory tracking and operational documentation.
• Help enforce workplace standards, organization, and process accountability throughout the department.

Qualifications

• 2+ years of experience in electronics diagnostics, refurbishment, IT hardware support, or device repair operations.
• Previous experience in a lead, supervisory, or management capacity preferred.
• Strong working knowledge of:
• Apple devices and macOS/iOS
• Microsoft devices and Windows OS
• Android operating systems
• Familiarity with device testing, data erasure, grading standards, and refurbishment workflows.
• Experience managing workflow, productivity metrics, or operational KPIs.
• Strong organizational, communication, and leadership skills.
• Ability to multitask and prioritize in a fast-moving environment.
• Comfortable using Google Workspace, Microsoft Office, and inventory or processing software platforms.

Preferred Experience

• Consumer electronics refurbishment or resale industry experience.
• Experience with warehouse operations as they relate to electronics processing and inventory flow.
• Familiarity with quality control standards, or electronics lifecycle management.
• Experience reducing return rates and improving quality assurance systems.
• Experience training or mentoring technicians.

Why Join TechTom LLC?

• Join a rapidly growing company in the refurbished technology industry.
• Work with high-demand consumer electronics and evolving technologies.
• Opportunity to directly influence operational systems and team performance.
• Collaborative environment with strong growth potential for leadership candidates.
• Fast-paced, hands-on role where technical skill and operational leadership are both valued.

Benefits:

• Paid time off