Operations Lead: Customer Support & Process Improvement

rb

East Rutherford (NJ)

On-site

USD 111,000 - 150,000

Full time

4 days ago

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Benefits offered by this job

Educational assistance

Parental leave

Wellness center

401(k) match

Job summary

The Federal Reserve Bank of New York is seeking a Business Operations Lead based in East Rutherford, NJ. The role focuses on maintaining continuous end-user services support, handling escalated technical issues, developing staff capability, and enforcing standard operating procedures to ensure high service levels and operational resilience.

You will oversee daily operations for the Cash & Custody Function, drive process improvements, and ensure compliance with security policies and industry

Qualifications

Experience leading end-to-end operations and teams.
Proven track record in delivering high-value customer support.
Strong understanding of operational controls and SOPs.
Ability to mentor staff and drive continuous improvement.

Responsibilities

Support business continuity and contingency planning for automated systems.
Oversee daily operational execution and monitor team performance.
Resolve escalated issues by collaborating with internal teams, stakeholders, and vendors.
Drive process optimization and implement effective improvements.
Maintain documentation for all operational processes and procedures.
Ensure compliance with security policies, regulations, and industry standards.

Skills

Leadership

Customer support

Operations management

Communication

Mentorship

Job description

You will oversee daily operations for the Cash & Custody Function, drive process improvements, and ensure compliance with security policies and industry

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