Business Operations Lead

Federal Reserve Bank of New York; East Rutherford (NJ); On-site; USD 111,000 - 150,000; Full time

Benefits offered by this job

Educational assistance

Health insurance

401(k) with match

Transit benefits

Job summary

The Federal Reserve Bank of New York seeks a seasoned Business Operations Lead to manage end‑to‑end user services, oversee escalated issues, and drive continuous improvement. Based in East Rutherford, NJ, the role emphasizes mentorship, collaboration with vendors, and maintaining SOPs to support the Bank's operational resilience.

You will lead daily execution, monitor performance, ensure timely issue resolution, and uphold security and compliance standards across the organization.

Qualifications

• Proven leadership experience managing day-to-day operations and holding teams accountable.
• Strong communication and interpersonal skills for cross-team collaboration.
• High‑level customer support experience with a focus on service excellence.

Responsibilities

• Support business continuity and contingency planning for automated systems.
• Mentor and train staff to build capability and drive continuous improvement.
• Oversee daily operational execution and monitor team performance.
• Resolve escalated issues by coordinating with internal teams, stakeholders, and vendors.
• Drive process optimization and document operational procedures.
• Maintain accurate documentation for all processes and ensure compliance with security policies.
• Ensure adherence to SOPs, safety standards, and quality benchmarks.

Skills

Leadership

Communication

Customer support

Operational controls

Coaching

Project management

On-call availability

Job description

Company Federal Reserve Bank of New York

Working at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems.

What we do:

The Business Operations Lead plays a critical role in maintaining continuous end user services support, providing hands‑on assistance for escalated technical issues, developing staff capability, and enforcing standard operating procedures to ensure high service levels and operational resilience. The Cash & Custody Function engages in critical operations on behalf of the Federal Reserve Bank of New York and the Federal Reserve System including the distribution of U.S. Dollar Currency to the Second District, Puerto Rico, U.S. Virgin Islands & international customers, as well as Gold Safekeeping Operations.

This role is based out of East Rutherford, NJ. Potentially moving to Warren, NJ.

Your Role as Business Operations Lead:

• Support business continuity and contingency planning for automated systems.
• Champion team growth through direct mentorship and training, fostering a culture of continuous improvement and shared accountability.
• Oversee daily operational execution, monitoring team performance and ensuring timely resolution of issues.
• Resolve escalated problems by collaborating closely with internal teams, Bank stakeholders, and vendors.
• Drive process optimization, identifying opportunities for improvement and recommending effective solutions.
• Maintain accurate documentation for all operational processes and procedures.
• Ensure compliance with security policies, regulations, and industry standards.

What We're Looking For:

• Proven leadership experience, with the ability to manage day-to-day operations, prioritize effectively, and hold a team accountable to performance standards.
• Strong communication and interpersonal skills, with the ability to set clear expectations, provide constructive feedback, and collaborate across teams and leadership levels.
• High-level customer support experience, with a track record of maintaining service excellence and resolving escalated issues with professionalism and urgency.
• Solid understanding of operational controls and compliance, ensuring processes align with SOPs, safety standards, and quality benchmarks.
• A coaching mindset, with experience training and developing team members to build capability and drive continuous improvement.
• Self-motivated and independent, with the ability to manage projects and processes with minimal supervision.
• Flexible availability, including on-call support, shift coverage, or rotating schedules as needed.

Salary Range:

$111,400 - $150,000 /year

How We’ll Support You:

• Learning & Growing: Educational assistance, career development tools, and stretch opportunities
• Supporting Your Family: Parental leave, adoption assistance, back‑up dependent and elder care, college planning resources, and more
• Managing Your Health: Comprehensive insurance plans, leave policies, onsite Health & Wellness Center, and onsite Fitness Center
• Optimizing Your Finances: Pension plan, 401(k) with generous match, financial planning resources, and subsidized public transportation program

Our Culture is deeply grounded in our Touchstone Behaviors— By working with us, you'll have the opportunity to develop and demonstrate your ability to Communicate Authentically, Collaborate Inclusively, Drive Progress, Develop Others, and Take Ownership. These competencies shape our culture here at the Bank. They also provide a shared language for how we work together and achieve success and set clear expectations for leading with impact at every stage of your career. Learn more.

Application Deadline: October 7, 2026

The New York Fed expects its employees to perform their duties with honesty, integrity, and impartiality, and without improper preferential treatment of any person. Learn more about our code of conduct and conflicts of interest rules.

We value accessibility for all candidates and are happy to provide an accommodation or assistance. Please email us at [e-mail] and we'll be glad to help. Please note, this is a dedicated e‑mail box designed exclusively to assist applications with accommodation requests in relation to our recruiting process. All other inquiries including the status of applications will not receive a response from this e‑mail box.

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

In addition, candidates must undergo an enhanced background check, comply with all applicable information handling rules, and will be tested for all controlled substances prohibited by federal law to include marijuana, prior to hire and during employment.

Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) Yes Job Category Operations Family Group Work Shift First (United States of America) The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

Privacy Notice OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government. OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange‑driven culture forward. Why Our People Choose Us: Our reputation precedes us There will always be room for personal growth Our people are first You'll find the right balance Your responsibilities will be meaningful We hope that you will be our future colleague. Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels. Please check back later for more information on available job opportunities.