Financial Services Operations Lead

Federal Reserve Bank of New York; East Rutherford (NJ); On-site; USD 111,000 - 150,000; Full time

Benefits offered by this job

Educational assistance

Health insurance

401(k) with match

Transit benefits

Job summary

The Federal Reserve Bank of New York seeks a seasoned Business Operations Lead to manage end‑to‑end user services, oversee escalated issues, and drive continuous improvement. Based in East Rutherford, NJ, the role emphasizes mentorship, collaboration with vendors, and maintaining SOPs to support the Bank's operational resilience.

You will lead daily execution, monitor performance, ensure timely issue resolution, and uphold security and compliance standards across the organization.

Qualifications

• Proven leadership experience managing day-to-day operations and holding teams accountable.
• Strong communication and interpersonal skills for cross-team collaboration.
• High‑level customer support experience with a focus on service excellence.

Responsibilities

• Support business continuity and contingency planning for automated systems.
• Mentor and train staff to build capability and drive continuous improvement.
• Oversee daily operational execution and monitor team performance.
• Resolve escalated issues by coordinating with internal teams, stakeholders, and vendors.
• Drive process optimization and document operational procedures.
• Maintain accurate documentation for all processes and ensure compliance with security policies.
• Ensure adherence to SOPs, safety standards, and quality benchmarks.

Skills

Leadership

Communication

Customer support

Operational controls

Coaching

Project management

On-call availability

Job description

The Federal Reserve Bank of New York seeks a seasoned Business Operations Lead to manage end‑to‑end user services, oversee escalated issues, and drive continuous improvement. Based in East Rutherford, NJ, the role emphasizes mentorship, collaboration with vendors, and maintaining SOPs to support the Bank's operational resilience.

You will lead daily execution, monitor performance, ensure timely issue resolution, and uphold security and compliance standards across the organization.