Operations Lead: Cross-Functional & Process Improvement

COPE Health Solutions; Los Angeles (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Wellness stipend

Paid parental leave

Job summary

COPE Health Solutions is seeking an Operations Manager in onsite Los Angeles to lead daily operations for assigned teams and programs. You will set priorities, own key processes, and drive improvements while reporting to the Senior Operations Manager.

You will manage cross-functional projects, track milestones, and serve as the escalation point for operational issues. This role emphasizes collaboration, data-driven decisions, and adherence to deadlines in a fast-paced health care environment.

Qualifications

• Bachelor’s degree in business administration, health administration, operations management or related field.
• 3+ years of experience in operations, program coordination or project management in health care or professional services.
• Proven ability to lead projects or initiatives without formal authority.
• Strong prioritization and time-management in fast-paced environments.
• Excellent communication and data-driven problem solving.

Responsibilities

• Oversee daily operations for assigned team(s) and programs, ensuring service levels, deadlines and quality standards are consistently met.
• Set and balance priorities across competing requests from managers, directors and partners, communicating trade-offs clearly.
• Develop, maintain and execute an annual operational work plan with milestones, deadlines and deliverables in partnership with the Senior Operations Manager.
• Serve as the escalation point for operational issues, resolving problems directly and bringing significant or “red flag” matters to leadership with proposed solutions.
• Lead operational projects from planning through completion, coordinating contributors across teams without direct authority.
• Set timelines, track progress and hold project contributors accountable for deliverables.
• Train and serve as a resource to colleagues on operational processes, tools and best practices.
• Facilitate resolution when competing priorities or disagreements across teams put deadlines at risk.
• Model a collaborative, accountable culture and support onboarding of new team members.
• Own core operational processes end to end, including documentation, workflows and standard operating procedures.
• Identify inefficiencies and lead process improvements, gaining buy-in from team members and stakeholders.
• Evaluate and implement tools, trackers and online platforms that improve accuracy and efficiency.

Skills

Project coordination

Communication skills

Analytical skills

MS Office

Prior leadership without authority

Education

Bachelor’s degree in business administration, health administration, operations management or related field

Tools

Microsoft Office Suite

Job description

COPE Health Solutions is seeking an Operations Manager in onsite Los Angeles to lead daily operations for assigned teams and programs. You will set priorities, own key processes, and drive improvements while reporting to the Senior Operations Manager.

You will manage cross-functional projects, track milestones, and serve as the escalation point for operational issues. This role emphasizes collaboration, data-driven decisions, and adherence to deadlines in a fast-paced health care environment.