Operations Lead, Commercial Door Services
Citadel Access Solutions
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Job summary
Citadel Access Solutions is seeking an experienced Operations Manager to lead our commercial overhead door service and installation operations in Arlington, TX. This hands-on leadership role manages field technicians, installation crews, scheduling, and overall operational profitability.
You will drive safety, quality, and customer satisfaction while coordinating with Sales, Estimating, Dispatch, and Purchasing to keep jobs moving and margins healthy.
Qualifications
- 5+ years in commercial overhead door or related industry.
- Experience leading service technicians or installation crews.
- Strong knowledge of overhead door installation, service, and troubleshooting.
- Valid driver's license.
- Experience with sectional/rolling doors and dock equipment.
Responsibilities
- Manage daily service, repair, maintenance, and installation operations.
- Lead and develop service technicians, installers, and field crews.
- Coordinate scheduling, manpower, materials, vehicles, and equipment.
- Monitor productivity, labor utilization, and job performance.
- Review work orders and installation requirements.
- Provide technical support to field teams.
- Ensure safety and on-time completion of projects and service calls.
- Monitor job costing and gross margins.
- Collaborate with Sales, Estimating, Dispatch, and Purchasing.
- Recruit, train, coach field personnel.
- Maintain safety, quality, and customer service standards.
Skills
Tools
Job description
Citadel Access Solutions is seeking an experienced Operations Manager to lead our commercial overhead door service and installation operations in Arlington, TX. This hands-on leadership role manages field technicians, installation crews, scheduling, and overall operational profitability.
You will drive safety, quality, and customer satisfaction while coordinating with Sales, Estimating, Dispatch, and Purchasing to keep jobs moving and margins healthy.
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