Operations Lead – Command Center (24/7 Autonomous Ops)

Australian Competition and Consumer Commission

Coppell (TX)

On-site

USD 87,000 - 138,000

Full time

14 days+

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Job summary

Aurora is seeking an Operations Lead for Centralized Autonomous Vehicle Operations based in Coppell, Texas. You will lead a multidisciplinary team of operators who monitor and guide autonomy performance, shaping Aurora's capabilities and scaling our commercial operations.

This role requires cross-functional communication with developers, dispatch operations, and vehicle operations. You will design shift briefings, drive continuous improvement, and build a culture of ownership with a 'Win

Qualifications

2+ years of people leadership in a 24/7 environment.
Experience staffing and planning managers for an hourly workforce.
Deep understanding of Command Center functions including remote assistance, dispatch, mission control, triage, and quality audits.
Exceptional critical thinking, incident management proficiency, and high-risk operational experience.
Ability to prioritize objectives from ambiguous mission requirements to maximize team and asset utilization.
Safety focus in high-risk environments and experience with emergency response and managing multiple large-scale operations.
Familiarity with Learning Management System (LMS) tools and training program scaling.
Experience with DOT, FMCSA, and OSHA regulations as they pertain to remote fleet operations.
Proven track record of leading through ambiguity to set clear objectives for geographically disparate teams.
Ability to work rotating shifts as needed, and regular extended shifts and some weekends.
Strong communication, presentation and organizational skills.

Responsibilities

Lead a team of Command Center leads and operators across multiple locations.
Balance company goals, operational risk, and ambiguous environments to deliver safe results.
Direct and provide tactical leadership for a multidisciplinary team of Command Center operators across multiple locations and shifts to ensure mission success.
Oversee lane monitoring, L2 triage, commercial optimization, and incident responses, balancing operational risk with business objectives.
Design and direct shift briefings to communicate essential Aurora initiatives, daily software changes, and operational updates to ensure alignment at every level.
Track, assimilate, and report on KPIs for business reviews, providing strategic oversight of program successes and efficiency gains.
Develop and drive your team by building on individual strengths to ensure continuous growth for scaled operations.
Act as the primary Point of Contact (POC) for key Aurora initiatives as they pertain to the Command Center.
Curate a culture of ownership by leading by example and managing cross-functional collaboration with a "Win Together" mindset.
Interact with the public as an ambassador for Aurora.