Hybrid Operations Lead, Command Center (AV Autonomy)

NextGenEnergyJobs; Coppell (TX); Hybrid; USD 87,000 - 138,000; Full time

Benefits offered by this job

Annual bonus

Equity compensation

Benefits

Job summary

Aurora is seeking an Operations Lead for Centralized Autonomous Vehicle Operations in Coppell, Texas. You will lead a multidisciplinary team monitoring autonomy performance, driving continuous improvement, and aligning with safety and quality standards.

The role requires cross-functional communication with developers, dispatch operations, and vehicle operations, with a culture of ownership and a hybrid in-office schedule.

Qualifications

• Lead a multidisciplinary Command Center team across locations.
• Experience staffing and planning in 24/7 dynamic environments.
• Deep understanding of Command Center functions including remote assistance and triage.
• Experience with DOT, FMCSA, and OSHA regulations.
• Ability to work rotating shifts and weekends.

Responsibilities

• Lead a team of Command Center leads and operators across locations.
• Balance goals, operational risk, and ambiguous environments to deliver safe results.
• Direct and provide tactical leadership for a multidisciplinary team of Command Center operators across locations and shifts.
• Oversee lane monitoring, triage, dispatch, and incident responses balancing risk with business objectives.
• Design shift briefings and communicate Aurora initiatives and updates.
• Track KPIs for business reviews and provide strategic oversight of performance.
• Develop and grow the team, fostering ownership with a Win Together mindset.
• Act as the primary POC for Aurora initiatives related to the Command Center.

Skills

People leadership

Cross-functional communication

Incident management

Agile/Scrum

Strategic planning

Communication skills

Emergency response

Prioritization under ambiguity

Presentations

Education

College degree or advanced certificate in engineering or technical trade

Tools

Learning Management System (LMS) tools

Job description

Aurora is seeking an Operations Lead for Centralized Autonomous Vehicle Operations in Coppell, Texas. You will lead a multidisciplinary team monitoring autonomy performance, driving continuous improvement, and aligning with safety and quality standards.

The role requires cross-functional communication with developers, dispatch operations, and vehicle operations, with a culture of ownership and a hybrid in-office schedule.