AV Command Center Lead - Operations & Strategy

PVH (Tommy Hilfiger/Calvin Klein)

Dallas (TX)

Hybrid

USD 87,000 - 138,000

Full time

14 days+

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Benefits offered by this job

Annual bonus

Equity compensation

Benefits

Job summary

Aurora is seeking an Operations Lead for Centralized Autonomous Vehicle Operations based in Coppell, Texas. This role will lead a multidisciplinary team of operators who monitor and guide the autonomy performance of vehicles on the road, critical to scaling Aurora's commercial operations.

You will drive continuous improvement, develop standard work, and ensure safety, quality, and performance as a foundation.

Qualifications

2+ years of people leadership focusing on growth and development.
Experience staffing and planning managers for a 24/7 hourly workforce.
Deep understanding of all Command Center functions including remote assistance, dispatch, mission control, triage, and quality audits.
Exceptional critical thinking, incident management proficiency, and high-risk operational experience.
Ability to prioritize company objectives from ambiguous mission requirements to maximize team and asset utilization.
Safety focus in high-risk environments and experience with emergency response and managing multiple large-scale operations.
Experience with Learning Management System (LMS) tools and training program scaling.
Experience with DOT, FMCSA, and OSHA regulations as they pertain to remote fleet operations.

Responsibilities

Lead a team of Command Center leads and operators across multiple locations.
Balance company goals, operational risk, and ambiguous operational environments to deliver safe results.
Direct and provide tactical leadership for a multidisciplinary team of Command Center operators across multiple locations and shifts to ensure mission success.
Oversee lane monitoring, L2 triage, commercial optimization, and critical incident responses, ensuring all activities balance operational risk with business objectives.
Design and direct shift briefings to communicate essential Aurora initiatives, daily software changes, and operational updates to ensure alignment at every level.
Track, assimilate, and report on key performance indicators (KPIs) for business reviews, providing strategic oversight of program successes and efficiency gains.
Develop and drive your team by building on individual strengths to ensure continuous growth for scaled operations.
Act as the primary Point of Contact (POC) for key Aurora initiatives as they pertain to the Command Center.
Curate a culture of ownership by leading by example and managing cross-functional collaboration with a "Win Together" mindset.
Interact with the public as an ambassador for Aurora.