Operations Lead, Command Center

NextGenEnergyJobs; Coppell (TX); Hybrid; USD 87,000 - 138,000; Full time

Benefits offered by this job

Annual bonus

Equity compensation

Benefits

Job summary

Aurora is seeking an Operations Lead for Centralized Autonomous Vehicle Operations in Coppell, Texas. You will lead a multidisciplinary team monitoring autonomy performance, driving continuous improvement, and aligning with safety and quality standards.

The role requires cross-functional communication with developers, dispatch operations, and vehicle operations, with a culture of ownership and a hybrid in-office schedule.

Qualifications

• Lead a multidisciplinary Command Center team across locations.
• Experience staffing and planning in 24/7 dynamic environments.
• Deep understanding of Command Center functions including remote assistance and triage.
• Experience with DOT, FMCSA, and OSHA regulations.
• Ability to work rotating shifts and weekends.

Responsibilities

• Lead a team of Command Center leads and operators across locations.
• Balance goals, operational risk, and ambiguous environments to deliver safe results.
• Direct and provide tactical leadership for a multidisciplinary team of Command Center operators across locations and shifts.
• Oversee lane monitoring, triage, dispatch, and incident responses balancing risk with business objectives.
• Design shift briefings and communicate Aurora initiatives and updates.
• Track KPIs for business reviews and provide strategic oversight of performance.
• Develop and grow the team, fostering ownership with a Win Together mindset.
• Act as the primary POC for Aurora initiatives related to the Command Center.

Skills

People leadership

Cross-functional communication

Incident management

Agile/Scrum

Strategic planning

Communication skills

Emergency response

Prioritization under ambiguity

Presentations

Education

College degree or advanced certificate in engineering or technical trade

Tools

Learning Management System (LMS) tools

Job description

At the core of everything we do is our commitment to safety.

Key Responsibilities

• Lead a team of Command Center leads and operators with varying backgrounds across multiple locations.
• Balance company goals, operational risk, and ambiguous operational environments to deliver safe results.
• Direct and provide tactical leadership for a multidisciplinary team of Command Center operators across multiple locations and shifts to ensure mission success.
• Oversee lane monitoring, L2 triage, commercial optimization, and critical incident responses, ensuring all activities balance operational risk with business objectives.
• Design and direct shift briefings to communicate essential Aurora initiatives, daily software changes, and operational updates to ensure alignment at every level.
• Track, assimilate, and report on key performance indicators (KPIs) for business reviews, providing strategic oversight of program successes and efficiency gains.
• Develop and drive your team by building on individual strengths to ensure continuous growth for scaled operations.
• Act as the primary Point of Contact (POC) for key Aurora initiatives as they pertain to the Command Center.
• Curate a culture of ownership by leading by example and managing cross-functional collaboration with a "Win Together" mindset.
• Interact with the public as an ambassador for Aurora.

Requirements

• Aurora is searching for an Operations Lead for Centralized Autonomous Vehicle Operations based in Coppell, Texas. This person will lead a multidisciplinary team of operators who play a crucial role in monitoring and guiding the autonomy performance of vehicles on the road. This position is critical in developing Aurora's capabilities and scaling our commercial operations.
• The role requires effective cross-functional communication with developers, dispatch operations, and vehicle operations. The Operations Lead will develop and improve standard work, drive continuous improvement, and develop an effective team with safety, quality, and performance as a foundation. You will curate a culture of ownership, leading by example and managing collaboration with a "Win Together" mindset.
• 2+ years of people leadership focusing on growth and development.
• Experience staffing and planning managers and an hourly workforce in a 24/7 dynamic environment.
• Deep understanding of all Command Center functions including remote assistance, dispatch, mission control, triage, and quality audits.
• Exceptional critical thinking, incident management proficiency, and high-risk operational experience.
• Ability to prioritize company objectives from ambiguous mission requirements to maximize team and asset utilization.
• Safety focus in high-risk environments and experience with emergency response and managing multiple large-scale operations.
• Deep understanding of Learning Management System (LMS) tools and training program scaling.
• Experience with DOT, FMCSA, and OSHA regulations as they pertain to remote fleet operations.
• Proven track record of leading through ambiguity to set clear objectives for geographically disparate teams.
• Ability to work rotating shifts as needed, and regular extended shifts and some weekends.
• Strong communication, presentation and organizational skills.
• College degree or advanced certificate in an engineering or technical trade.
• Experience in an Agile or Scrum environment.
• Ability to lead operations independently with little or no supervision.
• The base hourly wage range for this position is $87,000 - $138,000 per year. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.
• #LI-AM3
• #Mid-Senior
• Working at Aurora At Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together — all without any jerks.
• We believe in-person work increases collaboration, empathy and our ability to lead effectively. As a result, we operate in a hybrid work environment where Aurorans are in office at least 3 days per week.
• Our Careers page provides insight into what it is like to work at Aurora, and you can find all the latest updates in our Newsroom .