Lead, Command Center Operations

Aurora Innovation; Coppell (TX); Hybrid; USD 87,000 - 138,000; Full time

Job summary

Aurora Innovation in Coppell, Texas is seeking an Operations Lead for Centralized Autonomous Vehicle Operations. You will lead a multidisciplinary Command Center team across locations, balancing risk, performance, and business goals to deliver safe, scalable autonomy operations.

The role requires cross-functional collaboration with developers, dispatch, and vehicle operations, plus a focus on continuous improvement, KPI tracking, and a culture of ownership. Hybrid work, 3 days in office.

Qualifications

• 2 years of people leadership focusing on growth and development.
• Experience staffing and planning managers and an hourly workforce in a 24/7 dynamic environment.
• Deep understanding of all Command Center functions including remote assistance, dispatch, mission control, triage, and quality audits.
• Exceptional critical thinking, incident management proficiency, and high-risk operational experience.
• Ability to prioritize company objectives from ambiguous mission requirements to maximize team and asset utilization.
• Safety focus in high-risk environments and experience with emergency response and managing multiple large-scale operations.
• Deep understanding of LMS tools and training program scaling.
• Experience with DOT, FMCSA, and OSHA regulations as they pertain to remote fleet operations.
• Proven track record of leading through ambiguity to set clear objectives for geographically disparate teams.
• Ability to work rotating shifts as needed, and regular extended shifts and some weekends.
• Strong communication, presentation and organizational skills.

Responsibilities

• Lead a team of Command Center leads and operators with varying backgrounds across multiple locations.
• Balance company goals, operational risk, and ambiguous operational environments to deliver safe results.
• Direct and provide tactical leadership for a multidisciplinary team of Command Center operators across multiple locations and shifts to ensure mission success.
• Oversee lane monitoring, L2 triage, commercial optimization, and critical incident responses, ensuring all activities balance operational risk with business objectives.
• Design and direct shift briefings to communicate essential Aurora initiatives, daily software changes, and operational updates to ensure alignment at every level.
• Track, assimilate, and report on key performance indicators (KPIs) for business reviews, providing strategic oversight of program successes and efficiency gains.
• Develop and drive your team by building on individual strengths to ensure continuous growth for scaled operations.
• Act as the primary Point of Contact (POC) for key Aurora initiatives as they pertain to the Command Center.
• Curate a culture of ownership by leading by example and managing cross-functional collaboration with a "Win Together" mindset.
• Interact with the public as an ambassador for Aurora.

Skills

People leadership

Staffing planning

Critical thinking

Incident management

Safety focus

Communication skills

Education

College degree or advanced certificate in engineering or technical trade

Tools

Learning Management System (LMS)

Job description

Aurora Innovation in Coppell, Texas is seeking an Operations Lead for Centralized Autonomous Vehicle Operations. You will lead a multidisciplinary Command Center team across locations, balancing risk, performance, and business goals to deliver safe, scalable autonomy operations.

The role requires cross-functional collaboration with developers, dispatch, and vehicle operations, plus a focus on continuous improvement, KPI tracking, and a culture of ownership. Hybrid work, 3 days in office.