Operations Lead, Command Center

Australian Competition and Consumer Commission; Coppell (TX); On-site; USD 87,000 - 138,000; Full time

Job summary

Aurora is seeking an Operations Lead for Centralized Autonomous Vehicle Operations based in Coppell, Texas. You will lead a multidisciplinary team of operators who monitor and guide autonomy performance, shaping Aurora's capabilities and scaling our commercial operations.

This role requires cross-functional communication with developers, dispatch operations, and vehicle operations. You will design shift briefings, drive continuous improvement, and build a culture of ownership with a 'Win

Qualifications

• 2+ years of people leadership in a 24/7 environment.
• Experience staffing and planning managers for an hourly workforce.
• Deep understanding of Command Center functions including remote assistance, dispatch, mission control, triage, and quality audits.
• Exceptional critical thinking, incident management proficiency, and high-risk operational experience.
• Ability to prioritize objectives from ambiguous mission requirements to maximize team and asset utilization.
• Safety focus in high-risk environments and experience with emergency response and managing multiple large-scale operations.
• Familiarity with Learning Management System (LMS) tools and training program scaling.
• Experience with DOT, FMCSA, and OSHA regulations as they pertain to remote fleet operations.
• Proven track record of leading through ambiguity to set clear objectives for geographically disparate teams.
• Ability to work rotating shifts as needed, and regular extended shifts and some weekends.
• Strong communication, presentation and organizational skills.

Responsibilities

• Lead a team of Command Center leads and operators across multiple locations.
• Balance company goals, operational risk, and ambiguous environments to deliver safe results.
• Direct and provide tactical leadership for a multidisciplinary team of Command Center operators across multiple locations and shifts to ensure mission success.
• Oversee lane monitoring, L2 triage, commercial optimization, and incident responses, balancing operational risk with business objectives.
• Design and direct shift briefings to communicate essential Aurora initiatives, daily software changes, and operational updates to ensure alignment at every level.
• Track, assimilate, and report on KPIs for business reviews, providing strategic oversight of program successes and efficiency gains.
• Develop and drive your team by building on individual strengths to ensure continuous growth for scaled operations.
• Act as the primary Point of Contact (POC) for key Aurora initiatives as they pertain to the Command Center.
• Curate a culture of ownership by leading by example and managing cross-functional collaboration with a "Win Together" mindset.
• Interact with the public as an ambassador for Aurora.

Skills

People leadership

Staffing planning

24/7 operations

Command center

Critical incident management

Regulatory compliance

LMS training

Leading through ambiguity

Communication

Shift planning

Education

College degree or advanced certificate in engineering or technical trade

Tools

LMS tools

Job description

Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.

The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.

At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn .

What we are looking for

Aurora is searching for an Operations Lead for Centralized Autonomous Vehicle Operations based in Coppell, Texas. This person will lead a multidisciplinary team of operators who play a crucial role in monitoring and guiding the autonomy performance of vehicles on the road. This position is critical in developing Aurora's capabilities and scaling our commercial operations.

The role requires effective cross-functional communication with developers, dispatch operations, and vehicle operations. The Operations Lead will develop and improve standard work, drive continuous improvement, and develop an effective team with safety, quality, and performance as a foundation. You will curate a culture of ownership, leading by example and managing collaboration with a "Win Together" mindset.

In this role, you will

Lead a team of Command Center leads and operators with varying backgrounds across multiple locations.

Balance company goals, operational risk, and ambiguous operational environments to deliver safe results.

Direct and provide tactical leadership for a multidisciplinary team of Command Center operators across multiple locations and shifts to ensure mission success.

Oversee lane monitoring, L2 triage, commercial optimization, and critical incident responses, ensuring all activities balance operational risk with business objectives.

Design and direct shift briefings to communicate essential Aurora initiatives, daily software changes, and operational updates to ensure alignment at every level.

Track, assimilate, and report on key performance indicators (KPIs) for business reviews, providing strategic oversight of program successes and efficiency gains.

Develop and drive your team by building on individual strengths to ensure continuous growth for scaled operations.

Act as the primary Point of Contact (POC) for key Aurora initiatives as they pertain to the Command Center.

Curate a culture of ownership by leading by example and managing cross-functional collaboration with a "Win Together" mindset.

Interact with the public as an ambassador for Aurora.

Required Qualifications

2+ years of people leadership focusing on growth and development.

Experience staffing and planning managers and an hourly workforce in a 24/7 dynamic environment.

Deep understanding of all Command Center functions including remote assistance, dispatch, mission control, triage, and quality audits.

Exceptional critical thinking, incident management proficiency, and high-risk operational experience.

Ability to prioritize company objectives from ambiguous mission requirements to maximize team and asset utilization.

Safety focus in high-risk environments and experience with emergency response and managing multiple large-scale operations.

Deep understanding of Learning Management System (LMS) tools and training program scaling.

Experience with DOT, FMCSA, and OSHA regulations as they pertain to remote fleet operations.

Proven track record of leading through ambiguity to set clear objectives for geographically disparate teams.

Ability to work rotating shifts as needed, and regular extended shifts and some weekends.

Strong communication, presentation and organizational skills.

Desirable Qualifications

College degree or advanced certificate in an engineering or technical trade.

Experience in an Agile or Scrum environment.

Ability to lead operations independently with little or no supervision.

The base hourly wage range for this position is$87,000 - $138,000 per year. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

#LI-AM3

#Mid-Senior

Working at Aurora

At Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together — all without any jerks.

We believe in-person work increases collaboration, empathy and our ability to lead effectively. As a result, we operate in a hybrid work environment where Aurorans are in office at least 3 days per week.

Our Careers page provides insight into what it is like to work at Aurora, and you can find all the latest updates in our Newsroom .

Our commitment to safety

At the core of everything we do is our commitment to safety. Building best-in-class self-driving technology will take time, and we believe that each employee at Aurora has a role in contributing to safety, every step of the way. Aurora expects commitment to our safety policies from every employee, and seeks candidates who take an active responsibility, can contribute to building an atmosphere of trust, and invest in the organization’s long-term success by prioritizing working safely, no matter what.

Our commitment to inclusion

Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

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Completion of this form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process, will not subject you to adverse treatment, and will not impact your application in any way.

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