Operations Lead - Client Programs & Strategy (Hybrid)

adm Indicia; New York (NY); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Cell phone reimbursement

Hybrid-2 days in office

Generous PTO

Volunteer days

Professional development

Employee rewards

Job summary

adm Indicia is seeking an Operations Manager to drive operational excellence across client programs in the Americas. You will develop strategies, improve processes, and use data to deliver results, working closely with clients and teams to keep initiatives on track.

You will analyze performance data, translate insights into reporting, and present executive summaries to stakeholders. This role requires strong leadership, budgeting, and relationship-building skills in a hybrid environment.

Qualifications

• 4+ years' experience with performance data, reporting packs, and executive-level summaries for a promotional product or procurement outsource agency.
• Experience at Manager level with leadership capability to motivate cross-functional teams.
• Strong operational and process design mindset (ways of working, documentation, continuous improvement).
• Strong commercial awareness and comfort managing budgets, metrics and delivery targets.
• Excellent client relationship, communication and presentation skills.
• Proactive, resourceful, and solutions-focused with the ability to anticipate issues and act early.

Responsibilities

• Delivery of Operational Excellence and Efficiencies to our client in the Americas.
• Operationalize contractual KPI’s and develop data capture solutions.
• Manage process documentation for operational policies and procedures.
• Monitor performance metrics and drive improvements with client and internal teams.
• Prepare weekly and monthly client reporting packs and executive summaries.
• Lead cross-functional projects to completion on time and within budget.
• Support new client onboarding and compliance management.
• Contribute to account planning and strategic decisions.
• Assist with training for employees.

Skills

Performance data analysis

Leadership

Client communication

Reporting

Presentations

Problem solving

Tools

Microsoft Office

Job description

adm Indicia is seeking an Operations Manager to drive operational excellence across client programs in the Americas. You will develop strategies, improve processes, and use data to deliver results, working closely with clients and teams to keep initiatives on track.

You will analyze performance data, translate insights into reporting, and present executive summaries to stakeholders. This role requires strong leadership, budgeting, and relationship-building skills in a hybrid environment.