Operations Lead: Client Experience & Firm Efficiency

Zohorecruit; Idaho; Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Retirement plan with employer match

Job summary

Perry and Associates in Ketchum, Idaho or Enterprise, Oregon seeks an Operations Manager to serve as the firm’s operational hub, overseeing office operations, onboarding, workflow coordination, billing administration, technology systems, and internal business support.

The role partners with leadership to advance strategic initiatives and maintain the organized, responsive environment that defines the firm’s service.

Qualifications

• 3+ years of progressive experience in office operations or professional services administration.
• Experience coordinating projects, workflows, and deadlines.
• Strong written and verbal communication skills.

Responsibilities

• Manage daily office operations to keep the workplace organized and efficient.
• Serve as first point of contact for clients and visitors.
• Own and improve client onboarding, including engagement letters, intake, and workflows.

Skills

Office operations

Project coordination

Communication

Tech literacy

Education

Bachelor's degree or equivalent

Tools

Practice management systems

Billing software

CRM software

Job description

Perry and Associates in Ketchum, Idaho or Enterprise, Oregon seeks an Operations Manager to serve as the firm’s operational hub, overseeing office operations, onboarding, workflow coordination, billing administration, technology systems, and internal business support.

The role partners with leadership to advance strategic initiatives and maintain the organized, responsive environment that defines the firm’s service.