Operations Lead – Admin & Patient Care Coordination

National Seating & Mobility, Inc.; Wilmington (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401k

Long Term Disability

Tuition reimbursement

Job summary

National Seating & Mobility, Inc. in Massachusetts seeks a full-time office assistant to handle phones, schedule patient appointments, and coordinate with clinicians and suppliers. You will assist with insurance documentation, data entry, and keeping records up to date.

This role operates in a busy professional office environment; prior experience in healthcare admin is a plus. We offer day shift Monday–Friday with competitive benefits including 401k and tuition reimbursement.

Qualifications

• Experience providing administrative support in a professional office.
• Strong communication with patients and staff.
• Ability to manage multiple tasks and priorities.
• Familiarity with patient intake processes and documentation.

Responsibilities

• Answers phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Coordinates with Branch Manager, RTS, office support staff and Technician to set patient/referral source evaluation, delivery and repair appointments.
• Assists in completion of work orders including verification of patient information, calculation and extension of equipment price, and preparation of quotes.
• Provides and/or obtains documentation for a purchase order including verification of insurance, letter of medical necessity, assembly of the funding package, and execution of assignments of benefits.
• Performs data entry of all pertinent information and files documents and folders.
• Assists with physical inventory and provides clerical support for inventory documentation.
• Maintains communication with patient, parents, therapist, doctor and nurse on pending orders.
• Resolves escalated client concerns and complaints.
• Handles supply orders, monitors office expenses and reconciles petty cash.
• Performs related duties as assigned by the Branch Manager.

Skills

Phone courteous

Customer service

Administrative support

Data entry

Scheduling

Education

High School Diploma or GED

Tools

MS Office

Job description

National Seating & Mobility, Inc. in Massachusetts seeks a full-time office assistant to handle phones, schedule patient appointments, and coordinate with clinicians and suppliers. You will assist with insurance documentation, data entry, and keeping records up to date.

This role operates in a busy professional office environment; prior experience in healthcare admin is a plus. We offer day shift Monday–Friday with competitive benefits including 401k and tuition reimbursement.