Customer Experience & Order Coordination Specialist

National Seating & Mobility; Franklin (MA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

401k Company Match

Tuition reimbursement and Education​al

Job summary

National Seating & Mobility (NSM) is seeking an organized, customer-focused administrative professional to support our branch operations in Massachusetts. The role involves handling phone inquiries, coordinating orders with clients and clinicians, and assisting with work orders, eligibility checks for funding, and basic inventory tasks.

The ideal candidate will have a High School diploma or GED, strong organizational skills, and a commitment to superior customer service.

Qualifications

• High School Diploma or GED required.
• Strong organizational skills.
• Customer-focused and service-oriented.
• Willingness to assist with data entry, inventory, and order management.

Responsibilities

• Answer phone calls and manage inquiries professionally.
• Coordinate order management with branches, clients, clinicians, and caregivers.
• Assist in completing work orders with client information, equipment details, and funding eligibility verification.
• Perform data entry, clerical tasks, assist with inventory, and receive deliveries.

Skills

Organizational Skills

Customer Focus

Education

High School Diploma or GED

Job description

National Seating & Mobility (NSM) is seeking an organized, customer-focused administrative professional to support our branch operations in Massachusetts. The role involves handling phone inquiries, coordinating orders with clients and clinicians, and assisting with work orders, eligibility checks for funding, and basic inventory tasks.

The ideal candidate will have a High School diploma or GED, strong organizational skills, and a commitment to superior customer service.