24/7 Operations Lead – federal IT & Incident Response

Inadev; Reston (VA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Inadev is seeking an Operations Lead to drive operational readiness and 24/7 production support for a federal-focused platform. The role coordinates incident response, release planning, and service management across DevSecOps, engineering, security, and operations teams.

You will establish 24/7 processes, track SLAs, and craft runbooks while aligning with security, compliance, and federal reporting requirements. Hybrid work in Reston, VA is available.

Qualifications

• 7+ years IT operations, production support, or service delivery experience.
• Experience coordinating incident management, change management, release support, monitoring, and escalation processes.
• Strong communication, coordination, troubleshooting, and stakeholder-management skills.
• Familiarity with ITSM tools, dashboards, runbooks, SLAs, and operational reporting.
• Bachelor's degree in information systems, computer science, engineering, or a related field.

Responsibilities

• Lead operational readiness planning, service management processes, and 24/7 support coordination.
• Coordinate incident, problem, change, release, and escalation activities across operations and DevSecOps teams.
• Define and track operational metrics, SLAs, runbooks, dashboards, handoff procedures, and support documentation.
• Support production deployment planning, monitoring readiness, rollback planning, and post-release stabilization.
• Drive root-cause analysis, corrective actions, continuous improvement, and operational risk reduction.
• Partner with client stakeholders and program leadership to communicate operational status, incidents, risks, and readiness.
• Ensure operational practices align with security, compliance, continuity, and federal reporting requirements.
• Use AI-assisted operations tools to support incident analysis, runbook drafting, trend detection, and status reporting.

Skills

IT operations

Incident management

Change management

Release management

Stakeholder management

Communication

ITSM

Education

Bachelor's degree in information systems, computer science, engineering, or related field

Tools

AWS monitoring

CI/CD

Job description

Inadev is seeking an Operations Lead to drive operational readiness and 24/7 production support for a federal-focused platform. The role coordinates incident response, release planning, and service management across DevSecOps, engineering, security, and operations teams.

You will establish 24/7 processes, track SLAs, and craft runbooks while aligning with security, compliance, and federal reporting requirements. Hybrid work in Reston, VA is available.