Operations Lead

Amagi; United States; On-site; USD 110,000 - 125,000; Full time

Job summary

Amagi is seeking an Operations Lead to support the VP of Professional Services in a dynamic role that coordinates operational strategies and manages an Operations Analyst. This position requires strategic thinking and operational excellence in the fast-evolving media technology landscape, offering a competitive salary and benefits.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Qualifications

• 10+ years of experience in strategic operations.
• Strong domain knowledge in media technologies and professional services.
• Proven experience in strategic roles.

Responsibilities

• Coordinate operational strategies aligning with business objectives.
• Lead and mentor Operations Analyst in tactical responsibilities.
• Oversee strategic framework for operational performance.

Skills

Analytical capabilities

Communication

Leadership

Tools

Excel

Power BI

Job description

Direct message the job poster from Amagi

Talent Acquisition Partner @ Amagi I SaaS GTM Recruiting I MediaTech I AdTech I OTT I CTV

Amagi is a global leader in cloud-managed services for the Streaming TV and Broadcast TV industry. Amagi enables TV networks and content owners to distribute and monetize their content. Amagi’s clients include premium networks and platforms such as NBCU, CBS, PBS, Samsung TV Plus, Redbox, XUMO, Roku, A+E Networks, Viceland TV, MGM, ShortsTV, Yahoo! Finance, PeopleTV, Tastemade, Turner Corporation, Discovery Networks and more.

Amagi pioneered the use of cloud technologies in the broadcast industry, and today manages 350+ channels with deployments in more than 40 countries. Amagi is an advanced tier partner of Amazon Web Services (AWS), and works on the latest cloud technologies that are shaping the media and entertainment industry. Amagi has sales offices in New York, Los Angeles and London, and operations center in New Delhi, and an innovation center in Bangalore. For more information, visit www.amagi.com.

Role Overview:

The Operations Lead is a strategic role supporting the VP of Professional Services, responsible for coordinating operational strategies, ensuring alignment with business objectives, and managing a dedicated Operations Analyst based in India. This role collaborates closely with regional leads, segment leads, and service delivery managers to drive operational excellence and strategic alignment.

Key Responsibilities:

• Strategic Coordination:
• Act as a strategic partner and advisor to the VP of Professional Services, aligning operations with organizational goals.
• Coordinate strategic initiatives across regions, segments, and service delivery teams.
• Operational Excellence:
• Oversee the strategic framework for segment and regional operational performance.
• Ensure alignment of operational processes with organizational priorities and strategic objectives.
• Performance and Account Health Oversight:
• Collaborate with regional leads, segment leads, and service delivery managers to maintain a strategic overview of account health.
• Strategically manage and improve account management processes and customer satisfaction initiatives.
• Forecasting and Financial Alignment:
• Lead strategic oversight of consolidated billing forecasts, ensuring alignment with sales and service delivery strategies.
• Monitor forecast accuracy and provide strategic insights for financial and operational planning.
• Drive strategic identification and execution of continuous improvement opportunities across service operations.
• Ensure strategic documentation and knowledge management processes are robust and effective.
• Team Leadership and Development:
• Lead, mentor, and strategically manage the Operations Analyst based in India, ensuring the Analyst effectively handles tactical responsibilities.
• Foster professional growth and strategic capability development within the operations team.

Weekly Strategic Activities:

• Facilitate strategic discussions during weekly operational KPI reviews with regional and segment leads.
• Oversee strategic insights and recommendations prepared by the Operations Analyst.
• Ensure strategic alignment in operational health reviews and quarterly/monthly operations reviews.

Key Strategic Metrics & KPIs:

• Strategic Alignment: Achievement of operational objectives aligned with strategic business goals.
• Forecast Accuracy: Precision in strategic forecasting and alignment with financial planning.
• Account Health Visibility: Quality and timeliness of strategic account health updates and interventions.

Qualifications & Skills Required:

• Strategic thinking and high-level analytical capabilities.
• Excellent communication and executive-level presentation skills.
• Proven experience in strategic roles, preferably in operations or professional services environments.
• Strong leadership and cross-cultural team management abilities.
• Proficiency in strategic use of operational data and analytics tools (Excel, Power BI).

Preferred Experience:

• 10+ years of experience in strategic operations roles
• Strong domain knowledge in media technologies and professional services.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management

• Industries

  Broadcast Media Production and Distribution

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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