Operations Lead

Thruway; Duluth (GA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operations Lead to join their team in Duluth. This full-time position involves overseeing branch activities, maintaining customer accounts, and ensuring effective communication within the team. The ideal candidate will thrive in a fast-paced environment, demonstrating strong organizational skills and a positive attitude. With a comprehensive benefits package and opportunities for growth, this role is perfect for someone looking to make an impact in a supportive and dynamic workplace.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

401(k) Plan with Employer Match

Qualifications

• Excellent communication skills to interact effectively with customers and staff.
• Strong organizational skills and attention to detail.

Responsibilities

• Maintain customer accounts and monitor payment status.
• Manage invoices and customer portal paperwork.
• Handle branch reception duties and office supplies management.

Skills

Microsoft Office

Communication Skills

Problem-Solving

Organizational Skills

Attention to Detail

Tools

Business Planning Software

Job description

Join to apply for the Operations Lead role at Thruway

Thruway Fasteners, Inc. is a leading distributor of industrial products, supplying hundreds of original equipment manufacturers in 40 states and 28 countries. We help customers increase efficiency, drive growth, and respond quickly to business challenges. Headquartered in North Tonawanda, NY, Thruway has six branch locations across New York, Pennsylvania, and Georgia.

Reporting to the Operations Manager, the Operations Lead is responsible for assisting in all branch activities. This role promotes a culture of teamwork to exceed customer expectations through effective communication, decision-making, and leading by example.

Essential Functions

• Accounts Receivable: Maintain customer accounts in good standing, monitor payment status, run weekly aging reports, process monthly statements, and manage invoices and proof of deliveries.
• Invoices: Complete daily invoice postings accurately and efficiently.
• Customer Portal Work: Manage paperwork and allocate orders as needed.
• Branch Reception: Answer calls, check voicemails, greet visitors, handle mail, and manage supplies and inventory.
• Additional Functions: Data entry, correspondence, office supplies management, and customer statement preparation.

Required Communication Skills

This individual must have a positive attitude and excellent communication skills to interact effectively with customers, vendors, and staff. Key qualities include good judgment, quick decision-making, problem-solving, organizational skills, integrity, self-motivation, attention to detail, and proficiency with Microsoft Office and business planning software. A valid driver’s license is required.

Work Environment

• Occasional travel to other branches, suppliers, and training sessions.
• Fast-paced, multi-tasking environment.
• Sitting 80% of the time, standing and movement 20%.

Job Type: Full-time

Location: Atlanta, GA

Thruway offers a comprehensive benefits package including medical, dental, vision, life insurance, disability, accident, critical illness, legal and ID protection plans, paid time off, holidays, and a 401(k) plan with employer match.

Thruway is an Equal Opportunity Employer committed to diversity. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. The selected candidate must pass a background check and drug screening.