Operations Internship

Southernhospitalityinternshipprogram; Pigeon Forge (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Hands-on experience in a dynamic work environment

Collaboration with a dedicated team

Job summary

A family entertainment park in Pigeon Forge seeks an Operations Intern to support daily operations of go-kart tracks and outdoor rides. Responsibilities include assisting with attraction readiness, enhancing guest satisfaction, and enforcing safety protocols. Candidates should be detail-oriented and enjoy teamwork. This internship offers hands-on experience in a dynamic environment where safety and guest experience are prioritized.

Qualifications

• Hands-on and detail-oriented with a passion for operations.
• Ability to monitor guest interactions and ensure safety protocols.
• Basic mechanical knowledge to assist with maintenance tasks is a plus.

Responsibilities

• Assist in daily operations support to prepare attractions for guests.
• Monitor and enhance guest experience through effective management.
• Help enforce safety regulations for a secure environment.
• Analyze operations to identify efficiency improvements.
• Collaborate with staff and participate in team meetings.

Skills

Customer service orientation

Attention to detail

Team collaboration

Basic mechanical knowledge

Education

Currently enrolled in or recently completed a degree in a relevant field

Job description

About Us:

NASCAR SpeedPark is a top family entertainment destination offering thrilling go-kart tracks, outdoor rides, mini-bowling, and arcade attractions. We are seeking a hands‑on and detail‑oriented Operations Intern to join our team, focusing on the day‑to‑day operations of our go‑kart tracks and outdoor rides.

Job Description:

As an Operations Intern at NASCAR SpeedPark, you will gain valuable experience in the management and operation of our go‑kart tracks and outdoor attractions. You’ll work closely with our operations team to ensure the smooth and safe operation of our rides, providing a great experience for our guests.

Key Responsibilities

1. Daily Operations Support:
   • Assist with the daily start up and operation of go-kart tracks and outdoor rides, ensuring that all attractions are ready for guests.
   • Assist with end‑of‑day closing duties, including shutting down and securing go-kart tracks and outdoor rides.
   • Ensure that all equipment is properly stored, areas are clean, and attractions are prepared for the next day’s operations.
   • Assist with assigning team members to appropriate tracks and rides based on operational needs.
   • Help create and manage break schedules to ensure smooth staffing.
   • Help create weekly team schedules.
2. Guest Experience Enhancement:
   • Monitor guest interactions and ride experiences, ensuring safety protocols are followed and providing excellent customer service.
   • Assist in managing guest flow and wait times to enhance overall guest satisfaction.
   • Assist in training track attendants and ride operators in excellent customer service.
3. Safety and Compliance:
   • Assist in enforcing safety regulations and operational procedures to ensure a safe environment for both guests and staff.
   • Contribute to maintaining a culture of safety throughout the park.
4. Operational Efficiency:
   • Analyze daily ride operations to identify areas for efficiency improvements, such as reducing wait times or optimizing deployment of team members.
   • Provide recommendations to improve operational processes and guest experience.
5. Team Collaboration:
   • Work closely with track attendants, ride operators, maintenance staff, and management to ensure seamless operations.
   • Participate in team meetings and contribute ideas to improve ride operations and guest satisfaction.

Additional Responsibilities for Interns with Mechanical Knowledge (Not required, but a plus)

1. Equipment and Inventory Management:
   • Assist in tracking and managing inventory for go‑karts and ride‑related equipment.
   • Help with organizing spare parts and supplies to ensure operations run smoothly.
2. Go‑Kart Maintenance and Repairs:
   • Help with basic maintenance tasks, including safety checks on go‑karts, changing spark plugs and tires, and performing minor repairs as needed.
   • Work with the maintenance team to identify and address mechanical issues to minimize ride downtime.

Hands‑On Training:

• As part of your training, work as a track attendant and/or ride attendant to gain a thorough understanding of the park’s operational processes and guest expectations.
• Experience firsthand the challenges and requirements of running go‑kart tracks and outdoor rides, enhancing your ability to contribute to operational improvements.

Why Join Us?

• Gain hands‑on experience in the operations of a large family entertainment park.
• Work in a fun and dynamic environment where safety and guest experience are top priorities.
• Collaborate with a dedicated team and contribute to creating memorable experiences for our guests.

How to Apply

If you’re excited about operations and eager to contribute to our team, we’d love to hear from you!