Operations Intern: Ancillary Revenue & Damage

Herc Rentals Inc.; Florida; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

401(k) with company match

Paid Time Off

Job summary

Herc Rentals Inc. in Bonita Springs, FL invites an Operations Intern - Ancillary & Damage to join our team.

This full-time internship supports the Ancillary Revenue and Damage teams, offering exposure to POS systems, RPP processing, Salesforce inbox management, and reporting tools, while developing practical operations skills. You will learn product offerings, claims processing, and change management in a dynamic rental operations environment, with mentorship and opportunities to contribute to

Qualifications

• Pursuing a bachelor's degree and are in your junior or senior year.
• Strong Microsoft Office skills including Excel, Word, and PowerPoint.
• Excellent written and verbal communication.
• Highly organized with great attention to detail.
• Able to work independently and in a team.
• Willingness to learn new software systems (Salesforce, BI tools).
• Interest or experience in claims processing, training, or change management is a plus.

Responsibilities

• Learn about ancillary product offerings and their impact on performance.
• Understand how ancillary products are built, maintained and charged in the POS system.
• Assist with processing Rental Protection Plan (RPP) claims.
• Assist with managing the RPP Salesforce inbox and reporting needs.
• Contribute to testing and assessment of systems and enhancements.
• Use Qlik and Salesforce reporting to track customer damage and analysis.
• Aid in change management and training for claims workflow.
• Support broader ancillary projects and ad hoc requests.

Skills

Microsoft Office

Communication

Organization

Teamwork

Adaptability

Education

Bachelor's degree in progress (Junior/Senior)

Tools

Salesforce

BI tools

Excel

PowerPoint

Word

Job description

Herc Rentals Inc. in Bonita Springs, FL invites an Operations Intern - Ancillary & Damage to join our team.

This full-time internship supports the Ancillary Revenue and Damage teams, offering exposure to POS systems, RPP processing, Salesforce inbox management, and reporting tools, while developing practical operations skills. You will learn product offerings, claims processing, and change management in a dynamic rental operations environment, with mentorship and opportunities to contribute to