Operations & Intake Coordinator — Front Desk

Delaware Guidance Services For Children; Wilmington (DE); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Competitive Compensation

Incentive Pay for Specific Roles

Generous Paid Time Off (44 days)

Up to 6% Retirement Fund Contribution

Free Professional Development

Medical, Dental and Vision Insurance

Life and Long-term Disability

Job summary

Delaware Guidance Services is seeking an Operations Support Coordinator to manage client intake, scheduling, and front-desk activities across sites in Dover, DE. The role requires coordinating with therapists, billing staff, and guardians, and maintaining accurate EHR records.

The OSC will handle environment-of-care reporting, supply management, and administrative support while upholding agency policies and promoting quality patient service.

Qualifications

• Associate degree in Office Management or related field, or high school diploma with healthcare experience.
• Experience with Electronic Health Record (EHR) platforms preferred.
• Strong organizational, communication, and patient-service skills.

Responsibilities

• Manage intake, screening, scheduling, and prepare documents in EHR according to policy.
• Operate front desk tasks: check-in/out, verify demographics, collect payments, and route requests.
• Monitor supplies, maintain records, and support environment of care and reporting.

Skills

Customer service

Scheduling

Front desk

Communication

Education

Associate degree in Office Management

High school diploma or equivalent with healthcare experience

Tools

Electronic Health Record (EHR)

Job description

Delaware Guidance Services is seeking an Operations Support Coordinator to manage client intake, scheduling, and front-desk activities across sites in Dover, DE. The role requires coordinating with therapists, billing staff, and guardians, and maintaining accurate EHR records.

The OSC will handle environment-of-care reporting, supply management, and administrative support while upholding agency policies and promoting quality patient service.