Intake & Front Desk Coordinator

18 Degrees; Pittsfield (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

18 Degrees is seeking an Intake Specialist to ensure a welcoming environment for staff and clients while mastering knowledge of all agency programs and services. The role emphasizes No Wrong Door coordination between internal teams and members, with regular attendance required.

Responsibilities include data entry in FAMCare, calendar management, communications support, and office operations. Strong Microsoft Office skills, multitasking, and a patient, courteous demeanor are essential; second

Qualifications

• High school diploma or equivalent plus secretarial experience.
• Strong knowledge of Microsoft Office.
• Ability to multitask in a busy environment; patient and courteous.

Responsibilities

• Enter family/client intake information in FAMCare and manage meeting calendars.
• Maintain staff directories and building security procedures.
• Assist in communications, including newsletters and mass mailings.
• Ensure no room reservation conflicts at 480 West Street building.
• Order, maintain, and organize office and kitchen supply inventory.
• Relate pertinent information promptly and relay to relevant staff.

Skills

Microsoft Office

Multitasking

Patience

Second language skills

Education

High school diploma or equivalent

Job description

18 Degrees is seeking an Intake Specialist to ensure a welcoming environment for staff and clients while mastering knowledge of all agency programs and services. The role emphasizes No Wrong Door coordination between internal teams and members, with regular attendance required.

Responsibilities include data entry in FAMCare, calendar management, communications support, and office operations. Strong Microsoft Office skills, multitasking, and a patient, courteous demeanor are essential; second