Client Intake & Scheduling Operations Coordinator

Delaware Guidance Services; Wilmington (DE); On-site; USD 40,000 - 56,000; Full time

Job summary

Delaware Guidance Services is seeking an Operations Support Coordinator to support multiple sites with client intake, scheduling, and front desk operations. The role ensures accurate insurance verification, authorizations, and documentation in the Electronic Health Record (EHR), while coordinating with therapists and billing staff for efficient service delivery.

The position requires strong customer service and clerical skills within a healthcare setting.

Qualifications

• Associate degree in Office Management or related field or a high school diploma/equivalent with at least one year of healthcare experience.
• Customer service experience is required.

Responsibilities

• Handle intake and scheduling, including phone screening and routing to appropriate staff.
• Front desk duties: check-in/out, collect payments, verify demographics and insurance.
• Manage appointments in the EHR and notify staff of upcoming visits.

Skills

Customer service

Office coordination

Communication skills

Education

Associate degree in Office Management or related field

High school diploma or equivalent

Tools

EHR platforms

Job description

Delaware Guidance Services is seeking an Operations Support Coordinator to support multiple sites with client intake, scheduling, and front desk operations. The role ensures accurate insurance verification, authorizations, and documentation in the Electronic Health Record (EHR), while coordinating with therapists and billing staff for efficient service delivery.

The position requires strong customer service and clerical skills within a healthcare setting.