Business Support & Hospitality Coordinator

XTEND, INC; Grand Rapids (MI); On-site; USD 40,000 - 58,000; Full time

Job summary

Xtend is seeking a Business Support Coordinator to help create an exceptional experience for clients, partners, visitors, and employees while supporting daily administrative and operational functions.

This role serves as a key point of contact for communications, office coordination, contract administration, facility support, and business operations to ensure a professional, organized, and welcoming workplace.

Qualifications

• High School Diploma or GED is required.
• 1–3 years of office or administrative experience preferred.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Provide front desk hospitality and create a welcoming environment for clients, staff, and visitors.
• Manage incoming communications, including emails, phone inquiries, and company communication platforms.
• Support contract administration by tracking agreements, maintaining documentation, and assisting with billing accuracy.
• Coordinate meetings, facility preparations, client visits, and company events.
• Process incoming and outgoing mail, packages, and deliveries.

Skills

Organizational skills

Customer service

Communication skills

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Description

Xtend is seeking a Business Support Coordinator to help create an exceptional experience for clients, partners, visitors, and employees while supporting daily administrative and operational functions. This role serves as a key point of contact for communications, office coordination, contract administration, facility support, and business operations to ensure a professional, organized, and welcoming workplace.

What You'll Do

• Provide front desk hospitality and create a welcoming environment for clients, staff, and visitors
• Manage incoming communications, including emails, phone inquiries, and company communication platforms
• Support contract administration by tracking agreements, maintaining documentation, and assisting with billing accuracy
• Coordinate meetings, facility preparations, client visits, and company events
• Conduct building tours for new employees, clients, and partners as needed
• Order, stock, and manage office, breakroom, and event supplies
• Maintain conference rooms, shared spaces, and workplace facilities to ensure a professional appearance
• Process incoming and outgoing mail, packages, and deliveries
• Maintain and reconcile petty cash while ensuring compliance with company policies
• Assist with partner and client support activities, including meeting coordination and sales tracking
• Perform additional duties as assigned to support business operations

What You Bring

• High School Diploma/GED required
• 1–3 years of office or administrative experience preferred
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Excellent customer service and hospitality mindset
• Professional written and verbal communication skills
• Strong attention to detail and accuracy
• Ability to work independently and exercise sound judgment
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Ability to maintain confidentiality and handle sensitive information professionally
• Valid driver's license and clean driving record
• Ability to lift up to 25 pounds

Why You'll Love Working With Us

You'll play an important role in creating a positive experience for employees, clients, and partners while supporting a collaborative and growing organization. This position offers the opportunity to work across multiple areas of the business, develop valuable operational skills, and contribute to a team-oriented culture focused on service excellence and continuous improvement.

What is Xtend?

Xtend is a Credit Union Service Organization (CUSO) that provides innovative business process and operational solutions to credit unions nationwide. Our team partners with credit unions to deliver exceptional service, operational efficiency, and specialized expertise that help them better serve their members. Join us and become part of a mission-driven organization committed to collaboration, service, and industry leadership.

Requirements

WORK ENVIRONMENT & PHYSICAL ACTIVITIES

Xtend operates in a professional office building setting. Some job assignments at Xtend are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. Xtend is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.

Notice

This job description is not intended to be, nor should be construed as a contract for employment. Xtend makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what Xtend has defined this position to be. Xtend will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify Xtend in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. Xtend, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship. Xtend is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. Xtend is an Equal Opportunity Employer.