Operations Governance Lead, FPDS — Data & Finance

Capital One National Association; Richmond (VA); On-site; USD 98,900 - 124,300; Full time

Job summary

Capital One is seeking a Principal Associate in Operations Governance within FPDS to drive end-to-end governance, financial controls, and system reliability across our data ecosystem. You will collaborate with stakeholders across the FPDS product organization to elevate operational performance.

The role focuses on 24/7 data monitoring, SLA adherence, incident triage, and quarterly DPAs, with emphasis on continuous improvement and measurement of operational effectiveness.

Qualifications

• Bachelor’s Degree or Military experience
• At least 3 years of experience in Project Management OR Process Management OR Program Management Or a combination

Responsibilities

• Oversee 24/7 data monitoring and SLA compliance across core pipelines.
• Drive monthly General Ledger reconciliation processes and variance reviews.
• Manage operational incident triage and escalations with engineering leads.
• Support annual control reviews and maintenance of active Data Provisioning Agreements (DPAs).

Skills

Project management

Communication

Problem solving

Cross-functional collaboration

Education

Bachelor’s degree

Military experience

Master’s or MBA

Tools

PMP Certification

Lean

Agile

Six Sigma

Job description

Capital One is seeking a Principal Associate in Operations Governance within FPDS to drive end-to-end governance, financial controls, and system reliability across our data ecosystem. You will collaborate with stakeholders across the FPDS product organization to elevate operational performance.

The role focuses on 24/7 data monitoring, SLA adherence, incident triage, and quarterly DPAs, with emphasis on continuous improvement and measurement of operational effectiveness.