Principal Associate, Operations Governance, FPDS

Capital One National Association; Richmond (VA); On-site; USD 98,900 - 124,300; Full time

Job summary

Capital One is seeking a Principal Associate in Operations Governance within FPDS to drive end-to-end governance, financial controls, and system reliability across our data ecosystem. You will collaborate with stakeholders across the FPDS product organization to elevate operational performance.

The role focuses on 24/7 data monitoring, SLA adherence, incident triage, and quarterly DPAs, with emphasis on continuous improvement and measurement of operational effectiveness.

Qualifications

• Bachelor’s Degree or Military experience
• At least 3 years of experience in Project Management OR Process Management OR Program Management Or a combination

Responsibilities

• Oversee 24/7 data monitoring and SLA compliance across core pipelines.
• Drive monthly General Ledger reconciliation processes and variance reviews.
• Manage operational incident triage and escalations with engineering leads.
• Support annual control reviews and maintenance of active Data Provisioning Agreements (DPAs).

Skills

Project management

Communication

Problem solving

Cross-functional collaboration

Education

Bachelor’s degree

Military experience

Master’s or MBA

Tools

PMP Certification

Lean

Agile

Six Sigma

Job description

Principal Associate, Operations Governance, FPDS

Capital One's Finance Product and Data Solutions (FPDS) organization operates an established Operations Governance team embedded within the FPDS Product organization. FPDS Product manages a portfolio of products and data pipelines that support Capital One's broader Finance organization and the enterprise at large—products that are transforming the way we do business and that support fundamental, business-critical capabilities.

This role is an opportunity to join and elevate our FPDS data operations, driving end-to-end operational governance, financial controls, and system reliability across our existing ecosystem. With this in mind, we are looking for innovative, bold individual contributors who take ownership in driving outcomes while influencing and collaborating with a diverse group of stakeholders with varying perspectives and priorities.

General Responsibilities:

• Operational & Pipeline Governance: Oversee 24/7 data monitoring and SLA compliance across core pipelines; participate in daily standups, manage stakeholder communications via Slack, and maintain high-priority tracking for LRM/HPU datasets during critical month-end windows.

• Financial Control & Compliance Execution: Drive monthly General Ledger reconciliation processes, conduct deep-dive variance reviews, prepare summary artifacts for DDRO sign-offs, and ensure strict audit compliance.

• Incident Management & Engineering Partnership: Manage operational incident triage, handle partner escalations, track resolutions, and collaborate weekly with engineering leads to prioritize pipeline fixes and prevent recurring defects.

• Data Quality & Governance Oversight: Support annual control reviews in Fuse, monitor automated Data Quality thresholds alongside Data Stewards, and ensure quarterly maintenance of active Data Provisioning Agreements (DPAs).

• Operational Framework Modernization: Modernize existing operational frameworks by bridging continuous improvement efforts with core customer success objectives, establishing robust measurement frameworks to evaluate operational effectiveness.

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 3 years of experience in Project Management OR Process Management OR Program Management Or a combination

Preferred Qualifications:

• Masters or MBA degree

• 5+ years of Project Management experience

• PMP (Project Management Professional Certification), Lean, Agile or Six Sigma certification

• Strong communication and collaboration skills

• Strong problem solving and influencing skills

• Work experience achieving results with complex projects

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $108,900 - $124,300 for Principal Process Manager
Richmond, VA: $98,900 - $112,900 for Principal Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).