Sr. Manager, Operations Governance, FPDS

Capital One National Association; Richmond (VA); On-site; USD 149,000 - 187,100; Full time

Job summary

Capital One's FPDS organization is seeking a Sr Manager, Process Management to lead data governance and operational controls across our data pipelines. This role partners with product and engineering teams to ensure reliability, compliance, and timely month-end closes.

You will oversee governance, drive continuous improvement, manage a high-performing team, and influence stakeholders across Capital One to deliver measurable operational outcomes.

Qualifications

• Bachelor’s Degree or Military experience.
• 7+ years of Project Management experience OR Product Management experience or a combination.
• Masters or MBA degree preferred; 10+ years PM; PMP/Lean/Agile/Six Sigma certification desirable.

Responsibilities

• Oversee 24/7 data monitoring and SLA compliance across core pipelines.
• Drive monthly General Ledger reconciliation processes and variance reviews.
• Incident management and engineering partnership for prioritized pipeline fixes.
• Direct annual control reviews in Fuse and manage Data Quality thresholds with Data Stewards.
• Modernize operational frameworks and establish robust measurement for effectiveness.
• Lead a high-performing team of associates and pursue process improvements.

Skills

Strong communication

Collaboration skills

Strong problem solving

Influencing skills

Education

Bachelor's degree or military experience

Master's or MBA degree

10+ years project management experience

PMP

Lean/Agile/Six Sigma certification

Job description

Capital One's Finance Product and Data Solutions (FPDS) organization operates an established Operations Governance team embedded within the FPDS Product organization. FPDS Product manages a portfolio of products and data pipelines that support Capital One's broader Finance organization and the enterprise at large—products that are transforming the way we do business and who support fundamental, business-critical capabilities.

This role is an opportunity to join and elevate our FPDS data operations, driving end-to-end operational governance, financial controls, and system reliability across our existing ecosystem. With this in mind, we are looking for innovative, bold leaders that take ownership in driving outcomes while influencing and collaborating with a diverse group of stakeholders with varying perspectives and priorities.

General Responsibilities

• Operational & Pipeline Governance: Oversee 24/7 data monitoring and SLA compliance across core pipelines; lead daily standups, manage stakeholder communications via Slack, and maintain high-priority tracking for LRM/HPU datasets during critical month-end windows.

• Financial Control & Compliance Execution: Drive monthly General Ledger reconciliation processes, direct deep-dive variance reviews, approve summary artifacts for DDRO sign-offs, and ensure strict audit compliance.

• Incident Management & Engineering Partnership: Manage operational incident triage, handle partner escalations, track resolutions, and collaborate weekly with engineering leads to prioritize pipeline fixes and prevent recurring defects.

• Data Quality & Governance Oversight: Direct annual control reviews in Fuse, manage automated Data Quality thresholds alongside Data Stewards, and ensure quarterly maintenance of active Data Provisioning Agreements (DPAs).

• Operational Framework Modernization: Modernize existing operational frameworks by bridging continuous improvement efforts with core customer success objectives, establishing robust measurement frameworks to evaluate operational effectiveness.

• Leadership & Continuous Improvement: Manage and lead a high-performing team of associates while continually identifying opportunities for process enhancement.

Basic Qualifications

• Bachelor’s Degree or Military experience

• At least 7 Years Project Management experience OR Product Management experience or a combination

Preferred Qualifications

• Masters or MBA degree

• 10+ years of Project Management experience

• PMP, Lean, Agile or Six Sigma certification

• Strong communication and collaboration skills

• Strong problem solving and influencing skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $163,900 - $187,100 for Sr Manager, Process ManagementRichmond, VA: $149,000 - $170,000 for Sr Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).