Operations & Fulfillment Specialist (Office/Warehouse)

FIDELITONE; Albuquerque (NM); On-site; USD 23,000 - 32,000; Full time

Job summary

Fidelitone in Albuquerque, NM seeks a Warehouse/Office Generalist to deliver superior customer service by phone and email while handling order processing and data entry. The role supports daily operations, scheduling deliveries, and collaborating with dispatch and management to resolve issues efficiently.

The position requires typing proficiency, MS Office skills, and a detail-oriented, communicative individual who can adapt to a fast-paced environment and varying shifts.

Qualifications

• Typing 25–30 WPM is required.
• Proficiency in MS Office (Word, Excel, Outlook).
• Attention to detail with strong communication skills.
• Flexible to work a different shift when necessary.

Responsibilities

• Respond to phone calls and emails in a friendly, professional manner.
• Maintain positive customer relationships through effective communication.
• Handle order research and maintenance (eta, shortages, damages, etc.).
• Process order and data entry; input billing information accurately.
• Assist customers with returns and light Excel reporting.
• Schedule daily operations to ensure safe, productive delivery with minimal waste.
• Coordinate with dispatchers, managers, and drivers across routing criteria.
• Perform other related duties as assigned.

Tools

AS400/ASW system

Job description

Fidelitone in Albuquerque, NM seeks a Warehouse/Office Generalist to deliver superior customer service by phone and email while handling order processing and data entry. The role supports daily operations, scheduling deliveries, and collaborating with dispatch and management to resolve issues efficiently.

The position requires typing proficiency, MS Office skills, and a detail-oriented, communicative individual who can adapt to a fast-paced environment and varying shifts.