Warehouse/Office Generalist

FIDELITONE; Albuquerque (NM); On-site; USD 23,000 - 32,000; Full time

Job summary

Fidelitone in Albuquerque, NM seeks a Warehouse/Office Generalist to deliver superior customer service by phone and email while handling order processing and data entry. The role supports daily operations, scheduling deliveries, and collaborating with dispatch and management to resolve issues efficiently.

The position requires typing proficiency, MS Office skills, and a detail-oriented, communicative individual who can adapt to a fast-paced environment and varying shifts.

Qualifications

• Typing 25–30 WPM is required.
• Proficiency in MS Office (Word, Excel, Outlook).
• Attention to detail with strong communication skills.
• Flexible to work a different shift when necessary.

Responsibilities

• Respond to phone calls and emails in a friendly, professional manner.
• Maintain positive customer relationships through effective communication.
• Handle order research and maintenance (eta, shortages, damages, etc.).
• Process order and data entry; input billing information accurately.
• Assist customers with returns and light Excel reporting.
• Schedule daily operations to ensure safe, productive delivery with minimal waste.
• Coordinate with dispatchers, managers, and drivers across routing criteria.
• Perform other related duties as assigned.

Tools

AS400/ASW system

Job description

Warehouse/Office Generalist

Department: Operations - Order Fulfillment

Employment Type: Full Time

Location: Albuquerque, NM (Comanche)

Compensation: $20.00 / hour

Description

The Office Generalist ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone and email systems.

ESSENTIAL FUNCTIONS

• Responds to incoming phone calls and emails in a friendly, professional, and standardized method.
• Communicates effectively with customers to maintain positive relationships.
• Handles order research and maintenance (eta’s, shortages, damages, cancel requests, delivery issues, etc.).
• Processes order/data entry.
• Assists customers with returns.
• Performs light MS Excel reporting tasks.
• Position is responsible for the scheduling/planning of daily operational needs to schedule delivery in a safe productive manner with efficiency and minimum waste.
• Position will be required to interact with the dispatcher, managers and sometimes drivers on specific criteria related to the geographic locations being routed.
• Accurately input billing information into company system.
• Performs other related duties as assigned.
• Requires immediate supervision; primary job functions do not typically require exercising independent judgment.

Required Skills

• Typing skills at 25-30 WPM are necessary.
• Computer proficiency with MS Office (Word, Excel, and Outlook) are required. Experience with the Internet and AS400 /ASW system is helpful.
• Ideal candidate will be highly detail-oriented, possess a positive attitude, and have excellent communication skills.
• Must be willing to work in a challenging, fast-paced environment.
• Must be flexible to work a different shift when necessary.

Required Experience

• Previous customer service/call center and (or) data entry experience preferred.