Head of E‑Commerce Operations & Fulfillment

Book of the Month; New York (NY); On-site; USD 150,000 - 200,000; Full time

Job summary

Book of the Month is seeking a Director of Operations to own the fulfillment journey from our two fulfillment centers to the member's door, blending software with real-world processes.

This role drives order management, fulfillment, and procurement with a focus on SLAs, cost reduction, and a member-first experience. 8+ years in ecommerce ops, a bachelor's degree, and strong analytics are required.

Qualifications

• Bachelor's degree required; a technical discipline such as engineering is a plus.
• 8+ years of relevant experience in operations and/or supply chain in an e-commerce capacity; other strong ops skill sets valued.
• Direct experience with order management systems and/or fulfillment systems.
• Experience working closely with engineering teams to spec requirements and think like an engineer.
• Strong analytics/BI experience; creating dashboards and spreadsheets to monitor, track, and resolve issues throughout a system.
• Member-first mindset connecting operational decisions to customer needs; financial fluency with Excel modeling.

Responsibilities

• Own processes and logic for order handling in the in-house OMS.
• Collaborate with product/engineering to specify system needs, then build, QA, and release OMS improvements.
• Coordinate with Member Experience to translate customer expectations into operational reality.
• Build and maintain BI/Analytics for tracking orders and issues.
• Manage carrier relationships and monitor delivery quality and costs.

Skills

Order Management

Fulfillment Ops

BI & Analytics

Vendor Management

Excel & Modeling

Sourcing & Procurement

Education

Bachelor's degree

Tools

OMS

BI Dashboards

Job description

Book of the Month is seeking a Director of Operations to own the fulfillment journey from our two fulfillment centers to the member's door, blending software with real-world processes.

This role drives order management, fulfillment, and procurement with a focus on SLAs, cost reduction, and a member-first experience. 8+ years in ecommerce ops, a bachelor's degree, and strong analytics are required.