Operations & Front Desk Manager-Member Experience & Retail

Genesis Health Clubs; Tulsa (OK); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Job summary

Genesis Health Clubs is seeking an Operations Manager to oversee the front desk and Kids Club operations. You will recruit, hire, schedule, and train staff, manage guest check-ins, retain members, and maintain member accounts while ensuring high-quality customer service.

You will report to the Club Manager and support daily club operations, monitor deposits, manage supplies, and drive retail revenue through supplements, apparel, and tanning products.

Qualifications

• 1-2 Years’ experience in customer service function
• Experience in cash handling and credit cards
• Available to work weekends and evenings and holidays
• Ability to work well with others

Responsibilities

• Manage day-to-day operations of Front Desk and Kids Club
• Process guest check-ins and maintain member accounts
• Support Club Manager with club operations and deposits
• Maintain office supplies and desk inventory
• Attend staff and club meetings and events
• Build professional relationships with members and staff
• Ensure daily reports and checklists are completed on time
• Keep front desk clean, organized, and welcoming
• Respond to emergencies quickly and appropriately
• Drive revenue inside the club with retail (supplements, apparel)

Job description

Genesis Health Clubs is seeking an Operations Manager to oversee the front desk and Kids Club operations. You will recruit, hire, schedule, and train staff, manage guest check-ins, retain members, and maintain member accounts while ensuring high-quality customer service.

You will report to the Club Manager and support daily club operations, monitor deposits, manage supplies, and drive retail revenue through supplements, apparel, and tanning products.