Club Operations Leader: Front Desk & Kids Club

Genesis Health Clubs; Goddard (KS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Opportunity for advancement

Paid time off

Job summary

Genesis Health Clubs is seeking an Operations Manager to oversee front desk and Kids Club operations, with duties including hiring, scheduling, training, and ensuring quality customer service. The role reports to the Club Manager and requires weekend/evening/holiday availability to support member experiences and club goals.

The position involves daily deposits, inventory management, and collaboration with staff, while driving revenue through in-club retail.

Qualifications

• 1-2 years’ experience in customer service function.
• Experience in cash handling and processing credit cards.
• Availability to work weekends, evenings, and holidays.
• Ability to work well with others.

Responsibilities

• Manage club follow ups to ensure members are not past due and current.
• Executes procedures as outlined by front desk and kids club manuals.
• Assist Club Manager with all club operations as needed.
• Responsible for daily register deposits.
• Maintains office supply order.
• Responsible for desk inventory.
• Responsible for submitting product orders.
• Attends all staff and club meetings and events.
• Establish and maintain professional relationships with members and staff.
• Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
• Ensures front desk is clean, maintained and organized at all times.
• Ability to respond quickly and appropriately to emergency situations.
• Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning).

Skills

Customer service

Cash handling

Credit cards

Scheduling

Team leadership

Communication

Job description

Genesis Health Clubs is seeking an Operations Manager to oversee front desk and Kids Club operations, with duties including hiring, scheduling, training, and ensuring quality customer service. The role reports to the Club Manager and requires weekend/evening/holiday availability to support member experiences and club goals.

The position involves daily deposits, inventory management, and collaboration with staff, while driving revenue through in-club retail.