Operations & Front Desk Lead (Hybrid/Remote Options)

Aprio; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k with Profit Sharing

Parental Leave

Tuition Assistance Program

Discretionary incentive compensation

Wellness program

Remote and hybrid options

Job summary

Aprio’s Chicago office seeks a dedicated Office Administrator to provide high-level administrative support, manage front desk operations, and coordinate day-to-day office activities. This on-site, full-time role requires superb organization, discretion, and client-service excellence.

You will handle reception duties, client scheduling, mail, filing, supply management, and coordination of office events, while ensuring confidentiality and smooth information flow for the tax office.

Qualifications

• High school diploma or equivalent; additional education or certification in office administration is a plus.
• Previous receptionist/administrative experience preferred.
• Knowledge of tax terminology and procedures is advantageous.
• Proficiency in Microsoft Office Suite and familiarity with tax software is beneficial.
• Excellent communication and interpersonal skills.
• Strong organizational abilities with attention to detail.
• Professional demeanor and customer-centric attitude.
• Ability to handle confidential information with discretion and integrity.
• Time management skills to prioritize tasks and meet deadlines.

Responsibilities

• Greet clients and visitors in a friendly and professional manner.
• Answer and direct incoming phone calls, taking messages or transferring calls as necessary.
• Maintain a neat and organized reception area.
• Assist clients with inquiries, appointments, and basic questions.
• Schedule appointments as needed.
• Ensure client confidentiality and handle sensitive information with discretion.
• Manage and maintain the office calendar, scheduling appointments and meetings for team members.
• Prepare outgoing mail, sort and distribute incoming mail, faxes, and other correspondence.
• Maintain electronic and paper filing systems for client records and office documents.
• Assist with scanning of client and firm documents.
• Engagement letters as needed, paper extensions and paper returns as needed.
• Monitor and order office supplies, ensuring inventory is well-stocked.
• Order snacks and drinks and restock as needed.
• Order busy season meals as needed, assist with set-up and clean-up.
• Keep the office clean, organized, and presentable for clients and staff.
• Submit work orders and report any maintenance issues to the appropriate personnel.
• Maintain office equipment, place service calls, order supplies.
• Maintain common areas, refrigerators, vending, refreshment equipment and order supplies as needed.
• Assist with parking decals and access cards as needed.
• High school diploma or equivalent; additional education or certification in office administration is a plus.

Skills

Communication skills

Organizational skills

Time management

Microsoft Office

Discretion

Customer service

Tax terminology knowledge

Education

High school diploma or equivalent

Office administration Certification

Tools

Microsoft Office Suite

Tax software

Job description

Aprio’s Chicago office seeks a dedicated Office Administrator to provide high-level administrative support, manage front desk operations, and coordinate day-to-day office activities. This on-site, full-time role requires superb organization, discretion, and client-service excellence.

You will handle reception duties, client scheduling, mail, filing, supply management, and coordination of office events, while ensuring confidentiality and smooth information flow for the tax office.