Operations Front Desk Associate – Harlem

THE BOYS' CLUB OF NEW YORK INC; New York (NY); On-site; USD 28,000 - 29,000; Part time

Benefits offered by this job

PTO

Sick time only

Job summary

The Boys Club of New York is seeking an Operations Front Desk Associate to support clubhouse operations during rental program hours. The role emphasizes security, guest flow, and safety for rental groups, with responsibilities spanning lobby areas, access control, and administrative tasks.

Work involves coordinating with the Lobby Supervisor, Operations Manager, and Clubhouse Director, while upholding policy standards and providing positive, professional service to members and renters.

Qualifications

• High School Diploma or equivalent required; 1 year of Front Desk work experience and experience with youth.
• Demonstrated organizational leadership ability.
• First Aid and CPR certification desirable.

Responsibilities

• Oversee the building security, traffic control, emergency response, and welfare/safety of rental groups.
• Inspect entire building entry/exits and stairwells before rental arrives and after programs ends.
• Prepare rental areas according to renters' requests in compliance with policy and procedures.
• Monitor and positively interact with rental staff to ensure safety in the lobby, gym, pool, locker room, and other areas.
• Monitor all areas in use, including entry/exit ways and stairwells.
• Secure lobby area; direct parents to waiting area.
• Monitor rental members under 12 leaving with an authorized adult.
• Monitor staff/member ratios hourly.
• Attend mandatory professional development trainings.
• Other duties as assigned

Skills

Front Desk experience

Youth program familiarity

Organizational leadership

Education

High School Diploma or equivalent

Job description

Position: Operations Front Desk Associate

Location: 321 E111th Street New York NY 10029

Salary Range: 2050 per hour

Employment Type: Part Time, Non Exempt

About Us

Founded in 1876 The Boys Club of New York BCNY is a youth development organization with the mission to empower boys and young men ages 7 to 21 by providing effective programs and a supportive community BCNY provides evidence based programs to address the evolving social emotional health creative educational and vocational needs of our members in meaningful lasting ways BCNY develops programs to cultivate positive qualities in members and strives to continually deepen and broaden our impact

Job Summary

The Operations Front Desk Associate will perform a variety of duties to ensure the smooth and efficient operations of the Clubhouse facilities and lobby area during rental program hours This role involves overseeing the building security traffic control emergency response and welfaresafety of our rental groups The Operations Front Desk Associate will also perform office related management and operation duties supporting the Lobby Supervisor Operations Manager and the Clubhouse Director

Responsibilities

• Oversee the building security traffic control emergency response and welfaresafety of rental
• Inspect entire building entry exits stairwells before rental arrives and after programs ends
• Prepare rental areas according to renters request in compliance with policy and procedures
• Monitor and positively interact with rental staff to ensure rental staff and members are safe in the lobby area gym pool locker room changing area basement 2nd floor and bathrooms
• Monitor all areas in use including but not limited to entry exit ways and stairwells
• Secure lobby area; direct parents to waiting area
• Monitor rental members under 12 leaving with an authorized adult
• Monitor the rental staff and member ratio count in each area every hour on the hour
• Monitor the chemical pool water readings every 2 hours and report any declining changes immediately to Supervisor
• Assist Lobby Supervisor in any administrative duties as needed
• Use behavior management strategies to defuse inappropriate behavior when necessary
• Attend mandatory professional development trainings
• Other duties as assigned

Qualifications

• High School Diploma or equivalent required1 year of Front Desk work experience and experience with youth
• Demonstrated organizational leadership ability
• First Aid and CPR certification desirable

What We Offer

• PTO
• Sick time only

The Boys Club of New York is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other status protected by law If you have a disability or other protected need requiring an accommodation please contact Human Resources