Operations Expert

Threadneedle group; Minneapolis (MN); Hybrid; USD 44,000 - 65,000; Full time

Job summary

A leading financial services firm is seeking a subject matter expert to manage NSF overdraft processes. The role requires strong analytical skills, attention to detail, and a commitment to compliance and operational excellence. With a focus on improving services and client communication, this position offers a competitive salary and benefits. The hybrid work model includes four days in-office and one day remote each week.

Benefits

Competitive salary

Comprehensive benefits program

401(k) plan

Health, dental, and life insurance

Performance bonuses

Qualifications

• 3-5 years of experience in operations, processing, or customer service.
• Ability to research and resolve complex issues.
• Effective communication skills.

Responsibilities

• Review and process NSF overdraft transactions.
• Communicate resolution status updates to clients.
• Identify process improvements and implement solutions.

Skills

Analytical skills

Problem solving

Attention to detail

Communication skills

Education

High school or GED

Job description

As a subject matter expert, independently process, reconcile and/or balance for the assigned product according to department policy and procedures. Research and respond to more complex issues escalated from operations teams, and take a lead role in communicating resolution status updates to appropriate parties. Identify process improvements and implement solutions as appropriate. Ensure processing of transactions follow industry rules/regulations and internal compliance procedures.

Key Responsibilities

• The main responsibility of this role will be to review and process our ONE NSF overdraft process, which is a white glove service provided to our clients to assist in circumventing the rejection of ACH or checks presenting to their account due to insufficient funds (NSF). We notify the advisor of any overdraft items that need funding by 1 p.m. CT daily for the item to be honored and not returned NSF. This role also completes audits such as PINS lines to verify IntraFi report delivery in accordance with Books and Records requirements, the review and setting up of cases for Certificate dishonors and non-brokerage bank returns, identifying and setting up of cases to close recurring bank transactions for brokerage accounts that have dishonored. Other responsibilities would be to assist in pulling and providing check copies to client/advisors, working cases to reissue unclaimed checks, and assisting of various AMP Bank and Brokerage tasks.

• As a subject matter expert, independently process, reconcile and/or balance for the assigned product according to department policy and procedures. Research and respond to more complex issues escalated from operations teams and take a lead role in communicating resolution status updates to appropriate parties. Identify process improvements and implement solutions as appropriate. Ensure processing of transactions follow industry rules/regulations and internal compliance procedures.

  The hours for this position will be Monday-Friday, 6 a.m. CST – 3 p.m. CST.

  Hybrid: 4 days in office and 1 days WFH.

Required Qualifications

• Education: High school or GED
• Experience: 3-5 years of relevant experience.
• *Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience.
• 3+ years of operations, processing, or customer service experience.
• Proven ability to research and resolve issues, with demonstrated analytical and problem solving skills.
• Strong attention to detail, with the ability to work under tight time frames and deadlines, while achieving a high degree of accuracy.
• Effective written and verbal communication skills with ability to understand and communicate complex issues.

Preferred Qualifications

• Product-specific or financial services industry experience.

About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Base Pay Salary

The estimated base salary for this role is $44,000-$64,400/year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Non-Exempt

Job Family Group

Business Support & Operations

Line of Business

CLEAR Clearing