Operations Excellence Lead: Service Standards & Tools

Sodexo; Indianapolis (IN); Hybrid; USD 74,000 - 96,000; Full time

Benefits offered by this job

Medical, Dental, Vision Care and Welll

401(k) Plan with Matching

Paid Time Off and Holidays

Career Growth Opportunities and Tu it

Job summary

Sodexo in Indianapolis, IN is seeking an experienced Stewarding Manager / Operations Support Manager to drive operational consistency across the Indiana Convention Center. You will develop tools, implement standards, and provide hands-on support that empowers frontline teams and elevates service delivery while collaborating with cross-functional leaders.

This role focuses on independent project work with opportunities to influence multiple locations and advance continuous improvement within

Qualifications

• Operational expertise in divisional or regional service models and standards.
• Ability to streamline communication and processes across multiple teams.
• Experience supporting service redesign or process improvement in complex operations.
• Collaborative mindset with the ability to influence outcomes at multiple levels.
• Solutions-driven approach with a focus on continuous improvement and frontline empowerment.

Responsibilities

• Drive operational consistency across a defined area or division.
• Develop tools and implement standards to improve service delivery.
• Provide hands-on support that empowers frontline teams and elevates customer experience.

Skills

Operational expertise

Cross-team communication

Process improvement

Collaborative mindset

Solutions-driven

Education

Bachelor's degree or equivalent experience

Job description

Sodexo in Indianapolis, IN is seeking an experienced Stewarding Manager / Operations Support Manager to drive operational consistency across the Indiana Convention Center. You will develop tools, implement standards, and provide hands-on support that empowers frontline teams and elevates service delivery while collaborating with cross-functional leaders.

This role focuses on independent project work with opportunities to influence multiple locations and advance continuous improvement within