Operations Excellence Lead - Brand Standards & Training

GoTo Foods; Aurora (CO); On-site; USD 80,000 - 120,000; Full time

Job summary

GoTo Foods is seeking an Operations Excellence Manager to uphold brand standards and drive Quality, Service, and Cleanliness across company-owned and franchise locations, including new store openings. This role supports NSO with training and coordinates cross-functional teams to ensure a smooth launch and strong guest experience.

The OEM will lead store visits, provide coaching, and leverage analytics to identify improvement opportunities and elevate operational performance across the network.

Qualifications

• Experience in the food industry or hospitality management.
• Knowledge of brand standards and food safety practices.
• Ability to train and coach staff.

Responsibilities

• Conduct comprehensive Quality, Service, and Cleanliness (QSC) assessments at company-owned and franchise locations, incorporating in-store evaluations and virtual reviews.
• Actively support New Store Openings (NSO) by delivering targeted training to new team members and managers.
• Build partnerships with store operators and key contacts to drive operational excellence.
• Offer expert guidance, coaching, and support to store operators to elevate operating standards and promote continuous improvement.
• Conduct targeted restaurant visits to support and enforce brand operations initiatives and rollouts.
• Employ analytical tools such as GuestFocus, BI, and performance scorecards to extract valuable insights for brand teams.
• Review and analyze findings, and work with brand leaders to find collaborative solutions to recurring field issues.

Skills

Operations

Training

Hospitality

Management

Food Safety

Education

High School Diploma or GED

Bachelor's degree

Job description

GoTo Foods is seeking an Operations Excellence Manager to uphold brand standards and drive Quality, Service, and Cleanliness across company-owned and franchise locations, including new store openings. This role supports NSO with training and coordinates cross-functional teams to ensure a smooth launch and strong guest experience.

The OEM will lead store visits, provide coaching, and leverage analytics to identify improvement opportunities and elevate operational performance across the network.