Operations Engineer (Hybrid) - Reliability & Automation

ing; United States; Hybrid; USD 120,000 - 170,000; Full time

Job summary

ING Americas in New York seeks an Operations Engineer to ensure stability and reliability of critical applications. The role blends hands-on operations with continuous improvement, ownership, and collaboration with development teams and business stakeholders.

This position leads incident response, change management, and DR testing, while pursuing automation to raise efficiency and resiliency in a hybrid work environment.

Qualifications

• 3-4+ years of experience in Application Support, Operations Engineering, DevOps, Site Reliability Engineering (SRE), or a similar role.
• Experience supporting business-critical applications in a financial services environment.
• Strong experience managing incidents, problems, changes, releases, Disaster Recovery exercises, and production support activities.
• Experience operating in regulated environments with strong audit, risk, and compliance requirements.

Responsibilities

• Own and coordinate day-to-day operational activities for supported applications.
• Lead incident resolution, problem management, and root cause analysis.
• Manage and support application changes and releases in accordance with change management processes.
• Coordinate and execute Disaster Recovery (DR) and Business Continuity testing activities.
• Monitor application health, availability, performance, and capacity.
• Ensure operational processes comply with risk, security, audit, and regulatory requirements.
• Identify, propose, and implement operational improvements and automation opportunities.
• Drive standardization, documentation, and process optimization initiatives.
• Improve team resiliency by reducing key-person dependencies and enhancing knowledge sharing.
• Enhance monitoring, alerting, reporting, and operational dashboards.
• Promote a culture of operational excellence and continuous improvement.
• Partner closely with application developers to improve stability, supportability, and delivery quality.
• Build strong relationships with business stakeholders and application owners.
• Act as a trusted advisor on operational risks, reliability concerns, and service improvements.
• Coordinate effectively with infrastructure, database, security, and vendor teams when required.

Skills

SQL skills

Oracle databases

Observability tooling

CI/CD concepts

PowerShell

Python

Shell scripting

Java

APIs / web services

Power BI

Cognos

Cloud platforms

Tools

MQ

XFB

SFTP

CI/CD tooling

Power BI

Cognos

Job description

ING Americas in New York seeks an Operations Engineer to ensure stability and reliability of critical applications. The role blends hands-on operations with continuous improvement, ownership, and collaboration with development teams and business stakeholders.

This position leads incident response, change management, and DR testing, while pursuing automation to raise efficiency and resiliency in a hybrid work environment.