Associate, Operations Engineer

ing; United States; Hybrid; USD 120,000 - 170,000; Full time

Job summary

ING Americas in New York seeks an Operations Engineer to ensure stability and reliability of critical applications. The role blends hands-on operations with continuous improvement, ownership, and collaboration with development teams and business stakeholders.

This position leads incident response, change management, and DR testing, while pursuing automation to raise efficiency and resiliency in a hybrid work environment.

Qualifications

• 3-4+ years of experience in Application Support, Operations Engineering, DevOps, Site Reliability Engineering (SRE), or a similar role.
• Experience supporting business-critical applications in a financial services environment.
• Strong experience managing incidents, problems, changes, releases, Disaster Recovery exercises, and production support activities.
• Experience operating in regulated environments with strong audit, risk, and compliance requirements.

Responsibilities

• Own and coordinate day-to-day operational activities for supported applications.
• Lead incident resolution, problem management, and root cause analysis.
• Manage and support application changes and releases in accordance with change management processes.
• Coordinate and execute Disaster Recovery (DR) and Business Continuity testing activities.
• Monitor application health, availability, performance, and capacity.
• Ensure operational processes comply with risk, security, audit, and regulatory requirements.
• Identify, propose, and implement operational improvements and automation opportunities.
• Drive standardization, documentation, and process optimization initiatives.
• Improve team resiliency by reducing key-person dependencies and enhancing knowledge sharing.
• Enhance monitoring, alerting, reporting, and operational dashboards.
• Promote a culture of operational excellence and continuous improvement.
• Partner closely with application developers to improve stability, supportability, and delivery quality.
• Build strong relationships with business stakeholders and application owners.
• Act as a trusted advisor on operational risks, reliability concerns, and service improvements.
• Coordinate effectively with infrastructure, database, security, and vendor teams when required.

Skills

SQL skills

Oracle databases

Observability tooling

CI/CD concepts

PowerShell

Python

Shell scripting

Java

APIs / web services

Power BI

Cognos

Cloud platforms

Tools

MQ

XFB

SFTP

CI/CD tooling

Power BI

Cognos

Job description

Technology | Application Engineering | Associate, Operations Engineer | New York

About ING :

In the Americas, ING's Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients.

When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered. ING Americas follows a hybrid work model, allowing for in-office / work from home flexibility. Hybrid work arrangements vary based on business area.

Sound like the kind of place you'd feel at home? We'd love to hear from you.

About the position:

The Operations Engineer is responsible for ensuring the stability, reliability, and operational excellence of a portfolio of business-critical applications. The role combines hands-on operational management with continuous improvement responsibilities, driving efficiency, standardization, resiliency, and risk reduction across the application landscape. The ideal candidate is not just an application support engineer. They are an operations leader who can take ownership of a portfolio, create structure where needed, improve processes, build strong business relationships, and continuously increase the reliability and efficiency of the services they support.

About the department:

Working within a small Application Engineering team, the engineer is expected to operate independently, proactively identify improvement opportunities, and act as a trusted partner to both development teams and business stakeholders.

Responsibilities:

• Operational Management
• Own and coordinate day-to-day operational activities for supported applications.
• Lead and coordinate incident resolution, problem management, and root cause analysis.
• Manage and support application changes and releases in accordance with change management processes.
• Coordinate and execute Disaster Recovery (DR) and Business Continuity testing activities.
• Monitor application health, availability, performance, and capacity.
• Ensure operational processes comply with risk, security, audit, and regulatory requirements.
• Continuous Improvement
• Identify, propose, and implement operational improvements and automation opportunities.
• Drive standardization, documentation, and process optimization initiatives.
• Improve team resiliency by reducing key-person dependencies and enhancing knowledge sharing.
• Enhance monitoring, alerting, reporting, and operational dashboards.
• Promote a culture of operational excellence and continuous improvement.
• Collaboration & Stakeholder Management
• Partner closely with application developers to improve application stability, supportability, and delivery quality.
• Build strong relationships with business stakeholders and application owners.
• Act as a trusted advisor on operational risks, reliability concerns, and service improvements.
• Coordinate effectively with infrastructure, database, security, and vendor teams when required.

Qualifications and Competencies

• 3-4+ years of experience in Application Support, Operations Engineering, DevOps, Site Reliability Engineering (SRE), or a similar role.
• Demonstrated experience supporting business-critical applications in a financial services environment.
• Strong experience managing incidents, problems, changes, releases, Disaster Recovery exercises, and production support activities.
• Experience operating within regulated environments with strong audit, risk, and compliance requirements.
• Proven ability to work independently and manage priorities with minimal supervision.

Preferred Technical Skills

• Strong SQL skills.
• Working knowledge of Oracle databases.
• Understanding of application architecture and system integrations.
• Experience with monitoring, alerting, and observability tooling.
• Familiarity with CI/CD concepts and release management processes.
• Scripting and automation experience (PowerShell, Python, Shell scripting or similar).
• Middleware Engineering: MQ, XFB, SFTP
• Basic development knowledge and ability to interact effectively with software engineers.
• Understanding of: Java, Python, APIs and web services, PowerShell Automation & Scripting.
• Experience with reporting and BI platforms such as Cognos and Power BI.
• Experience with DevOps and automation tooling.
• Exposure to cloud platforms and modern engineering practices.

Behavioral Competencies

• Self-starter with a strong ownership mentality.
• Highly organized and structured approach to work.
• Proactive problem solver who identifies opportunities before issues arise.
• Strong analytical and troubleshoo