Hybrid Observability & Incident Engineer (MN)

Horizontal Talent; Brooklyn Park (MN); Hybrid; USD 83,097,000 - 171,924,000; Full time

Job summary

Horizontal Talent in Brooklyn Park, MN is seeking an Operations Engineer to support a fast-paced tech environment with a focus on reliability and collaboration. This hybrid role involves troubleshooting, observability improvements, and partnering with engineering and product teams to ensure a great customer experience.

You will monitor apps, respond to alerts, investigate issues across systems, and contribute to runbooks and post-incident reviews while maintaining SLA commitments.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 2-3 years of experience in a technical support or production support role.
• Background in Java application development and/or support, with experience in Java 17 or later.
• Hands-on experience with Spring Boot APIs and PostgreSQL.
• Working knowledge of Apache Kafka.
• Strong troubleshooting and analytical problem-solving skills.
• Understanding of Linux/Unix, networking fundamentals, HTTP/HTTPS, DNS, and REST APIs.
• Experience using logging, monitoring, or observability tools such as Grafana and Kibana.
• Familiarity with ticketing and collaboration platforms such as Jira and ServiceNow.
• Ability to communicate technical information clearly to both technical and non-technical audiences.
• Strong ownership, organization, and the ability to manage multiple priorities in a fast-moving environment.

Responsibilities

• Monitor applications and respond to technical alerts during scheduled on-call coverage across weekdays and weekends.
• Investigate, diagnose, and resolve issues across applications, APIs, integrations, databases, networks, and cloud environments.
• Review logs, error messages, system behavior, and monitoring data to identify root causes and support timely resolution.
• Reproduce customer-reported issues and document findings clearly for engineering and product partners.
• Collaborate with software engineering, product, infrastructure, and support teams to address high-impact incidents.
• Escalate defects with detailed reproduction steps, supporting evidence, and technical context.
• Support APIs and third-party integrations, including configuration and implementation questions.
• Manage support cases from investigation through resolution while keeping stakeholders informed with accurate updates.
• Create and maintain troubleshooting documentation, runbooks, knowledge-base articles, and technical guides.
• Identify recurring issues and recommend improvements to product behavior, tooling, documentation, and support processes.
• Participate in incident response, root-cause analysis, and post-incident reviews.
• Build monitors, recovery processes, and analysis tools that help strengthen reliability and observability.

Skills

On-call troubleshooting

Observability mindset

Strong communication

Ownership and prioritization

Incidents management

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field

Tools

Java 17+

Spring Boot

PostgreSQL

Apache Kafka

Grafana

Kibana

Docker

Kubernetes

Jira

ServiceNow

Job description

Horizontal Talent in Brooklyn Park, MN is seeking an Operations Engineer to support a fast-paced tech environment with a focus on reliability and collaboration. This hybrid role involves troubleshooting, observability improvements, and partnering with engineering and product teams to ensure a great customer experience.

You will monitor apps, respond to alerts, investigate issues across systems, and contribute to runbooks and post-incident reviews while maintaining SLA commitments.