Operations Engineer, Deployment & Ramp, Mechatronics & Sustainable Packaging, Customer Experience

Amazon; Indiana (PA); On-site; USD 68,000 - 127,000; Full time

Job summary

An established industry player is seeking an Operations Engineer to drive deployment and ramp-up of innovative Mechatronics and Sustainable Packaging solutions. This dynamic role involves overseeing multiple projects, enhancing installation processes, and ensuring product performance meets business needs. The ideal candidate will thrive in a fast-paced environment, collaborating with cross-functional teams to deliver efficient solutions. With a focus on continuous improvement, you will play a vital role in transforming customer insights into actionable strategies. Join a forward-thinking team dedicated to making a significant impact in the automation sector and enjoy a travel-based position with opportunities across North America.

Benefits

Health Insurance

401(k) Plan

Employee Discounts

Paid Time Off

Flexible Work Hours

Qualifications

• 4+ years in industrial, operations, or project engineering in manufacturing.
• Bachelor's degree in a relevant STEM field is required.

Responsibilities

• Manage project plans and technical solutions for deployment.
• Own tactical planning for complex cross-functional projects.

Skills

Project Management

Technical Documentation

Communication Skills

Continuous Improvement

Education

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Industrial Engineering

Bachelor's degree in Electrical Engineering

Tools

Microsoft Office Suite

CAD Software (AutoCAD, REVIT, BIM 360)

Job description

Operations Engineer, Deployment & Ramp, Mechatronics & Sustainable Packaging, Customer Experience

In the Mechatronics & Sustainable Packaging Customer Experience organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products’ lifecycle (from product development, to deployment, to support & service), embodying Amazon’s leadership principle: Customer Obsession. We raise the bar on the readiness of new technologies in deployment and on the performance of those already in production; our mission is to transform “stand-alone work-cells” into “end-to-end integrated solutions” that are safe, easy-to-operate, easy-to-maintain, easy-to-deploy, and easy-to-service. Are you enthusiastic about the latest advancements in Mechatronics Sustainable Packaging (MSP) automation technology? Would you like to play a vital role in Amazon's dynamic growth? If you have a passion for making an impact on the future today, consider joining Mechatronics & Sustainable Packaging Customer Experience Organization.

In the position of Operations Engineer Deployment & Ramp-up, you will be tasked with overseeing multiple products, programs, projects and involved in deploying MSP solutions. This encompasses deployments at both newly constructed sites and operational fulfillment centers. As an Operations Engineer, your primary role is to own the coordination and execution of installation, commissioning, and performance ramp-up of the product in the field allowing the engineering and product team to focus on the system performance improvement and optimization. You will be responsible for driving continuous improvement ideas into both the deployment cycle time (safety, quality and productivity), and will be responsible for detailing engineering design improvements to the hardware engineering and product teams, to simplify the installation. This role will require the ability to build relationships and capture and synthesize the voice of the customer. Typically owning either a full program or a program region, the Operations Engineer sets standards and maintains quality within their scope of responsibility. The role requires comfort in handling highly technical work scopes related to automation installation, as well as addressing typical project management escalations that may arise during installations at construction sites or live operation warehouses. The ideal candidate is proactive and takes independent initiative to improve MSP technology. This role will require the ability to build relationships and capture and synthesize the voice of the customer. Come help us make history! Project durations vary from a few days to several months, with travel across the US and, if the candidate is open to it, some international work. This is a travel-based role and you will be expected to travel to meet the requirements of your projects across North America, upwards of 75% or more.

Key job responsibilities

1. You will manage the development of project plans and technical solutions which may not be defined, including problem statement and resource requirements definition.
2. You will influence decisions on deployment and machine performance execution strategy to senior level leadership.
3. You will own the tactical planning on the installation of complex cross-functional projects with considerable impact across the functions of schedule, scope, cost and product performance. Projects may span organizations or geographies in support of a business objective, and includes the management of contractors and vendors.
4. You will own the strategy of your program/product for annual planning of resources and budget, defining deployment plans of record and continuous improvement goals. This includes setting standards, driving mechanisms and delivering efficiencies across both deployment execution and machine performance, based on your own observations and the voice of the customer.
5. You will own communication of program execution and performance both verbally and in writing, consolidating inputs across multiple internal cross-functional business teams.
6. This is a travel-based role and you will be expected to travel to meet the requirements of your projects across North America, upwards of 75% or more.

A day in the life

In this role you will be focused on two primary lines of effort. The first is deployment project management, and the second is product ramp-up support. On a daily basis you will be expected to collaborate with hardware engineering, technical program and product managers, and internal customers including site maintenance and operations teams, to ensure the product you are deploying, is both ready for deployment and capable of achieving the business requirements. You will travel to your project sites, collaborate both virtually and in person, to ensure all business stakeholders are aligned on program status.

About the team

The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team works backwards from Internal Customer insights to Validate, Deploy and Support MSP solutions in Brownfield and Greenfield Sites globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability in the field towards our internal Customers (RME, Ops, ACES, PE, GES, etc.), enabling vertical integration and life-cycle management of MSP solutions across 3 pillars: (I) Quality Assurance (MSP CX-QA), (II) Deployment & Ramp-up (MSP CX-DR), and (III) Support (MSP CX-S).

GRUNDQUALIFIKATIONEN

1. 4+ years of industrial engineer, operations engineer, manufacturing engineer, or project engineer in a manufacturing environment experience
2. Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Mechanical Technologies, Electrical Engineering or other STEM field degrees
3. Experience supporting deployment of new product/technology and/or large material handling and automation installations in a construction environment to include safety and permitting requirements.
4. Experience of Microsoft Office products and applications (Excel, PowerPoint, Word, Visio, and MS Project) at an advanced level
5. Experience with CAD software (AutoCAD, REVIT, BIM 360, etc.)
6. Understanding of mechanical, electrical diagrams and controls logic.
7. Strong verbal and written communication to develop technical documentation, perform documentation review, dive deep into system layouts and solutions.

BEVORZUGTE QUALIFIKATIONEN

1. Experience working with Material handling equipment (MHE)
2. Experience working with and managing third party vendors
3. Experience with Six Sigma, lean manufacturing
4. Master's degree in engineering, management, or technology
5. Demonstrated design and/or implementation experience with integrated automation solutions, such as material handling systems, high-speed packaging lines, or manufacturing lines.
6. Exposure to Six Sigma, Lean manufacturing efforts, transportation/logistics and/or fulfillment/distribution centers.
7. Direct management or responsibility for material handling, automation, or technical projects.
8. Proven technical leadership for complex medium to large scale industrial engineering projects or programs.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $68,900/year in our lowest geographic market up to $126,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit this link. This position will remain posted until filled. Applicants should apply via our internal or external career site.