Customer Onboarding Manager

Orum; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative company is seeking an Onboarding Manager to enhance user success on their AI-driven conversation platform. This strategic role involves conducting training sessions, developing product expertise, and collaborating cross-functionally to improve the onboarding experience. The ideal candidate will have a proven track record in sales or customer success, with excellent communication skills and the ability to manage multiple projects in a fast-paced environment. Join a forward-thinking organization that values diversity and offers a flexible, remote work environment with competitive compensation and benefits.

Benefits

Remote Work Flexibility

Flexible Vacation Policy

Health Coverage

Parental Leave

Life Insurance

Disability Coverage

Stock Options

Equipment Reimbursement

Company-Provided Laptop

Employee Resource Groups

Qualifications

• 2+ years in sales, customer success, or training enablement.
• Technical platform knowledge combined with excellent communication skills.

Responsibilities

• Conduct engaging training sessions on Orum’s platform.
• Develop product expertise and collaborate to improve onboarding.

Skills

Cold Calling

CRM Systems Knowledge

Communication Skills

Presentation Skills

Project Management

Availability During Eastern Time Zone Hours

Tools

Outreach

SalesLoft

HubSpot

Apollo

Salesforce

Job description

Orum is transforming sales through conversations. We are an AI-driven, live conversation platform that helps sales teams achieve more by increasing efficiency, accelerating pipeline growth, and reducing customer acquisition costs. Our clients range from startups to large enterprises. Using Orum, sales teams experience more consistent conversations, increased meetings, and shorter ramp times, all while enjoying their work and avoiding burnout. We are excited to expand our remote-first community to support Orum's growth!

Our Mission is to empower salespeople to achieve more and accelerate sales teams.

Our Vision is to be an iconic company that makes work more human, meaningful, and connected.

The Onboarding Manager will play a key strategic role in driving user success and helping Orum users unlock the full potential of our platform.

This role is suited for experienced customer-facing professionals with 2+ years in sales, customer success, or training enablement, with potential career paths in Sales Engineering or Customer Success Management. The ideal candidate will combine technical knowledge with excellent communication skills to ensure users understand and leverage our platform effectively.

Salary: Up to $100,000 OTE at plan (80k base / 20k variable). We will match your experience with our offer. We value your time and aim to provide a transparent process.

Note: We encourage candidates who meet most of the criteria to apply, as we value diversity and different perspectives. Even if you don't check every box, we welcome your application.

Key Responsibilities

• Conduct engaging group training sessions on Orum’s platform and best practices.
• Develop deep product expertise to serve as a trusted resource for customers.
• Collaborate across teams to improve onboarding and customer experience.
• Evaluate and optimize training processes continuously.

Must-Have

• Proven experience in cold calling; familiarity with Orum platform is a plus.
• Knowledge of CRM systems and sales engagement tools.
• Excellent communication and presentation skills.
• Ability to manage multiple projects in a fast-paced environment.
• Availability during Eastern Time Zone business hours.

Nice-To-Have

• Experience with Outreach, SalesLoft, HubSpot, Apollo, Salesforce.
• Experience training users in SaaS environments.
• Experience creating onboarding content like blogs, videos, and articles.

Benefits

• Work from anywhere in the US.
• Flexible vacation policy and Orum Days Off.
• Health, dental, and vision insurance (90% coverage).
• Parental leave, life insurance, and disability coverage.
• Stock options and equipment reimbursement.
• Company laptop, retreats, and meetups.
• Employee resource group: Women Of Orum (WOO).

Orum Is An Equal Opportunity Employer

We are committed to diversity and do not discriminate based on race, religion, gender, age, or disability. For accommodations, contact [e-mail]. We welcome talented individuals to join us regardless of background.