Operations Document Control Lead - Compliance

Asurion; Smyrna (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Asurion in Smyrna, TN is seeking an Operations Document Control Supervisor to lead daily support across Reverse Logistics, Forward Logistics, and Repair operations. You will develop staff, balance capacity with demand, and ensure compliance with policies and system controls while driving accuracy in documentation that supports operations.

You will coach and mentor teams, oversee onboarding and training, review performance, and lead daily meetings to communicate targets and updates, with an

Qualifications

• Document lifecycle management and change-control procedures.
• Knowledge of ISO 9001 or similar framework preferred.
• Apply Lean, PDCA, Kaizen and root-cause analysis in daily work.
• Proficient with Microsoft Office applications.
• Ability to analyze performance metrics.
• Strong attention to detail and sense of urgency.
• Ability to manage multiple priorities and confidential information.
• Excellent written and verbal communication.

Responsibilities

• Ensure daily targets for internal and external customers are met.
• Compile and analyze departmental reports to align plans with needs.
• Keep facility and departmental databases current and accurate.
• Review work instructions and controlled documentation for compliance.
• Drive Gemba walks and Layered Process Audits with reporting.
• Lead Lean continuous-improvement initiatives using PDCA/Kaizen.
• Oversee onboarding and ongoing training for processes.
• Conduct regular performance discussions and provide feedback.

Skills

Document control

Quality management

Lean principles

Data analysis

Microsoft Office

Stakeholder communication

Cross-functional collaboration

AI platforms

Education

Bachelor's degree preferred

High school diploma or GED required

Tools

Workday

ERP systems

Reporting tools

Job description

Asurion in Smyrna, TN is seeking an Operations Document Control Supervisor to lead daily support across Reverse Logistics, Forward Logistics, and Repair operations. You will develop staff, balance capacity with demand, and ensure compliance with policies and system controls while driving accuracy in documentation that supports operations.

You will coach and mentor teams, oversee onboarding and training, review performance, and lead daily meetings to communicate targets and updates, with an