Operations Document Control Lead

Asurion; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Asurion is seeking an Operations Document Control Supervisor to lead daily support across Reverse Logistics, Forward Logistics, and Repair. You will develop staff, balance workload to meet priorities, and ensure compliance with policies, standards, and system controls while driving accuracy in documentation that supports our operations.

You will partner with cross-functional teams to maintain up-to-date records, implement Lean improvements, and guide the team through training and onboarding,

Qualifications

• Requires 2+ years in operations, warehousing, logistics or manufacturing.
• Experience with document control, quality management systems or Lean/continuous-improvement preferred.
• Experience with Workday, ERP and reporting tools preferred.

Responsibilities

• Lead staffing, coach and develop employees, and oversee onboarding and training.
• Ensure daily targets for internal and external customers are met and plans align with business needs.
• Maintain accurate databases and generate operational reports for review and decision making.
• Drive Lean/CI initiatives and coach teams on problem-solving methods.

Skills

Document lifecycle

Quality management

Problem solving

MS Office

Analytics

Attention to detail

Prioritization

Escalation management

Communication

Cross-functional collaboration

AI tools

Documentation governance

Education

Associate or Bachelor’s in ops/supply chain/business

High school diploma or GED

Tools

Workday

ERP platforms

Reporting tools

Job description

Asurion is seeking an Operations Document Control Supervisor to lead daily support across Reverse Logistics, Forward Logistics, and Repair. You will develop staff, balance workload to meet priorities, and ensure compliance with policies, standards, and system controls while driving accuracy in documentation that supports our operations.

You will partner with cross-functional teams to maintain up-to-date records, implement Lean improvements, and guide the team through training and onboarding,