2nd Shift TLC Operations Supervisor

Asurion; Bowling Green (KY); On-site; USD 70,000 - 100,000; Full time

Job summary

Asurion is seeking a Technology Logistics Center (TLC) Supply Chain Operations Supervisor in Smyrna, TN. The role oversees daily TLC operations, guides technicians, and drives performance metrics to meet quality and safety standards.

You will mentor staff, lead meetings, manage staffing, and support continuous improvement initiatives. A 4-year degree or equivalent leadership experience and WMS/Manufacturing background are preferred.

Qualifications

• 4-year degree or equivalent leadership experience.
• Experience with Warehouse Management Systems.
• Warehouse/Manufacturing Experience.
• Demonstrate the ability to understand and apply problem solving techniques in day-to-day activities.
• High energy level, detail oriented, initiative in fast-paced environment.
• Strong communication and presentation skills.
• Must be able to work with a well diverse team.
• Microsoft Office Suite proficiency.
• Ability to multi-task in a fast-paced setting.

Responsibilities

• Evaluate staffing levels to meet safety, quality and production plans.
• Mentor, coach, and train repair technicians on new procedures.
• Ensure repairs meet or exceed standards.
• Supervise technicians inspecting and testing defective wireless electronics.
• Lead daily team meetings and communicate targets and updates.
• Conduct monthly 1x1 discussions and performance reviews.
• Collaborate on continuous improvement efforts across the department.
• Ensure compliance with work instructions and policies.

Skills

Leadership

Communication

Problem solving

Multi-tasking

Lean concepts

Education

4-year degree or equivalent leadership experience

Tools

Microsoft Office Suite

Warehouse Management Systems

Job description

Position Summary

The Technology Logistics Center (TLC) Supply Chain Operations Supervisor is responsible for organizing and directing the daily activities of the TLC Operation in Smyrna, TN. The main responsibility of a Supply Chain Supervisor is to manage, develop and guide operational employees to ensure their ability to provide outstanding results and execute tasks effectively. Supervisors will also be accountable for ensuring employees are meeting quality/safety standards as they relate to the operational work standards and calculating performance metrics.

Primary Responsibilities

• Evaluate Staffing Levels to ensure that safety, quality and production plans are met.
• Mentors, coaches, and trains repair technicians with existing and new procedures as they are implemented.
• Ensures that all repairs meet or exceed repair standards.
• Supervise a team of technicians that inspect, triage and test defective wireless electronics.
• Ensure training is complete for new and existing employees to process updates and changes.
• Review and Evaluate teams daily to ensure processes and accountability measures are in place.
• Conduct monthly 1x1 discussions/performance reviews with employees to ensure they understand current and future targets.
• Collaborate with your team and peers on continuous improvement activities and efforts across the department and ensure that continuous improvement is being conducted.
• Exposure/Experience with Lean Concepts (PDCA, Kaizen, Point Kaizen, MDI and Root Cause Analysis).
• Review Operational Work Instructions to make sure that your department is compliant.
• Lead daily team meetings to provide information about daily targets, process and procedure updates, company news and any additional information that is pertinent for employees to complete their job.
• Meet or Exceed inventory accuracy metrics for your department.
• Promote and Adhere to Asurion Core Values daily for self and team.
• Promote and Adhere to the Employee Handbook daily for self and team.
• Compile reports regarding your department’s activities to ensure that your daily plan matches what is needed.
• Ensure daily targets to internal and external customers are met daily.
• Ensure request from Global/Local HR request are completed on time (compliance courses, workday and etc.).
• Ensure Payroll systems are accurate and updated daily.
• Ensure internal departmental databases are updated daily.
• Perform other duties/projects as assigned by Asurion Leaders.
• Ensure Employee Handbook and Site-Specific Policies are enforced and accountability held for self and team.
• Any other duties assigned by Leadership based on business needs/customer risk.

Qualifications/Skills/Knowledge

• 4-year degree or equivalent leadership experience.
• Experience with Warehouse Management Systems.
• Warehouse/Manufacturing Experience.
• Demonstrate the ability to understand and apply problem solving techniques in day-to-day activities.
• High energy level, detail oriented, exhibit a sense of urgency and initiative to perform in a fast-paced environment.
• Strong communication and presentation skills.
• Must be able to work with a well diverse team.
• Computer skills in Microsoft Office Suite (ex. Excel, PowerPoint).
• Must be able to multi-task within a fast-paced environment.
• Respect core values of Asurion and comply with the Company's policies and procedures.

Location

1850 Midway Lane, Smyrna, TN 37167

Shift & Overtime

Shift: Shift 2 – Monday – Thursday (3:45pm-2:15am) Overtime as required

Physical Demands

• Bending, sitting, lifting, and standing based on the need of the business.
• Standing and/or sitting for extended and long periods of time, up to 100% of shift or over time.

Work Environment

• Specific vision abilities that may be required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word and/or to communicate with customers and/or clients.
• Hearing is required to perceive information at normal spoken word levels and in environment with loud machinery.
• Exposure to heat, cold, dust, noise, chemicals, and such matters as demands for overtime or shift work.
• Exposure to various materials including cardboard, various metals and plastics.
• Exposure to moving equipment and objects in the immediate work area such as automated machinery, fulfillment line, heavily laden carts, and forklifts.
• Exposure to tools or material with sharp edges which may involve the risk of injury.

Company Culture

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way: Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Equal Opportunity

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.