Operations & Dispatch Supervisor – KPI & Safety Lead

United Parcel Service, Inc.; Kansas City (KS); On-site; USD 60,000 - 90,000; Full time

Job summary

United Parcel Service, Inc. is seeking a Center Operations Manager to oversee daily operational requirements including safety processes, KPIs, and labor processes.

The role covers On Road, Package Dispatch, and managerial responsibilities as needed, with responsibilities spanning training, coaching, and supervising staff. The position emphasizes leadership, cross-functional collaboration, and adherence to safety and DOT guidelines while ensuring efficient dispatch and customer experience across

Qualifications

• Excellent communication skills and ability to coordinate with multiple teams.
• Proficiency in Microsoft Office and UPS software including Time and Labor, DCS, ODSe, GTS, and Workday.
• Knowledge of On Road, Dispatch principles, and DOT medical requirements.
• Familiarity with Preload operations and cross-functional HR/Labor processes.

Responsibilities

• Performs KPI analysis for high gain employees.
• Provides daily performance recap to management.
• Oversees part-time center supervisors and ensures training completion.
• Updates customer experience dashboard and onboards new customers.
• Plans dispatch operations and reviews RTWs daily.
• Manages on road dispatch and communicates load adjustments.
• Coordinates vehicle lineup with dispatch and wash groups.
• Prepares discipline and service provider concerns.
• Monitors safety dashboards and compliance.
• Covers Business Manager responsibilities when needed.

Skills

Communication skills

MS Office

UPS software

Workday

Dispatch experience

DOT Medical Card

Preload operations knowledge

HR/Labor familiarity

Tools

Time and Labor

DCS

ODSe

GTS

Job description

United Parcel Service, Inc. is seeking a Center Operations Manager to oversee daily operational requirements including safety processes, KPIs, and labor processes.

The role covers On Road, Package Dispatch, and managerial responsibilities as needed, with responsibilities spanning training, coaching, and supervising staff. The position emphasizes leadership, cross-functional collaboration, and adherence to safety and DOT guidelines while ensuring efficient dispatch and customer experience across