Operations & Dispatch Lead - Transportation

Roberts Hawaii; Honolulu (HI); On-site; USD 40,000 - 62,000; Full time

Job summary

Roberts Hawaii is seeking a Dispatch/Scheduling professional in Hawaii to coordinate driver movements, logs, and paperwork for on-time transportation services. The role emphasizes strong communication and customer service across staff, vendors, and clients in a fast-paced environment.

The position requires high school education, knowledge of local routes, and about one year in tourism or transportation. It offers an office-based, on-site work setting and opportunities to contribute to safe,

Qualifications

• High school diploma or equivalent.
• Basic knowledge of Oahu roadways and venues.
• Minimum one year experience in tourism/transportation field.
• Ability to read maps and effectively give directions.
• Ability to multi task.
• Ability to work in a fast-paced environment.
• Strong verbal and written communication skills and command of the English language.
• Basic office skills: Word, Excel, Outlook, 10-key, internet, and telephone skills.
• Customer service – handles customer questions and complaints politely and efficiently.
• Decision Making / Judgment – makes timely decisions and communicates them clearly.
• Dependability – meets commitments and stays focused under pressure.
• Job Knowledge – understands duties and responsibilities and keeps knowledge current.
• Personal Organization – keeps workspace organized and efficient.
• Problem Solving/Analysis – breaks problems into components and analyzes them.
• Sense of Urgency – prioritizes and meets deadlines.
• Teamwork – collaborates to meet team goals.

Responsibilities

• Respond to communications via phones, radios, and email.
• Maintain logs: driver logs, vehicle logs, incident logs, accident protocol.
• Efficiently schedule/reschedule drivers and equipment for on-time service.
• Monitor all drivers/movements to ensure timeliness.
• Ensure driver familiarity with movements for proper execution.
• Create/maintain paperwork for drivers (manifests, microphones, signs).
• Accurately record trip information for accounting.
• Maintain professional relations with staff and customers.
• Keep management informed of incidents related to operations.
• Perform other duties as assigned by management.

Skills

Scheduling

Customer service

Communication

Multi-tasking

English proficiency

Map reading

Office software

Teamwork

Problem solving

Education

High school diploma

Tools

Word

Excel

Outlook

Job description

Roberts Hawaii is seeking a Dispatch/Scheduling professional in Hawaii to coordinate driver movements, logs, and paperwork for on-time transportation services. The role emphasizes strong communication and customer service across staff, vendors, and clients in a fast-paced environment.

The position requires high school education, knowledge of local routes, and about one year in tourism or transportation. It offers an office-based, on-site work setting and opportunities to contribute to safe,